Question Unusually High Memory Usage.

[TF2sideswipe]

I have recently bought a new Surface Laptop 2, and I seem to have a memory problem. The laptop occasionally has a high idle memory usage, around 80%. In addition, "Windows Biometric Service" has high memory usage around 16% and increases over time. My laptop has blue screen'd a few times. The "Windows Biometric Service" issue does not always happen immediately happen, it some times occurs after a period of use.

 

[PC Tailor]

What BSOD are you encountering?
Whilst there are steps that can be taken to diagnose this - personally, for me, with ANY new items, I would just return them and get a replacement, it's much easier and safer. Ultimately if you spend hours diagnosing to find a hardware problem, you're only going to return it anyway - assuming it's still under warranty?