[SOLVED] What are these dots particles on my screen? How do I get rid of them?

[cantthinkofanickname]

Hello
I just built my pc and my monitor has these weird dot particles and i have no idea how to fix it
I tried both a dp and an hdmi cable but nothing changed. Drivers are installed. Any ideas?

screenshots:
https://imageshack.com/i/poB6d8cAp
https://imageshack.com/i/poiJEKvzp

 

[Remeca]

Looks like possible vram artifacting. Do you have another display adapter you can test with? What are the full system specs including PSU?

 

[DeauteratedDog]

Could it be a stuck pixel? You could try giving stuck-pixel-fixer software a shot (sorry, I don't have any recommendations for specific software).

 

[Remeca]

Could it be a stuck pixel? You could try giving stuck-pixel-fixer software a shot (sorry, I don't have any recommendations for specific software).

Stuck or dead pixels wouldn't show up in a screenshot.

 

[cantthinkofanickname]

Looks like possible vram artifacting. Do you have another display adapter you can test with? What are the full system specs including PSU?

I have another hdmi
Specs:
CPU Ryzen 5 1600
MOBO Gigabyte-A320M-S2H rev 1
RAM G.skil aegis 8gb 3000mhz ddr4
PSU Thermaltake Smart RGB 500w
GPU Sapphire radeon rx 580 8gb pulse


Edit: I tried the other cable and i still have the problem
EDIT: OOH u mean if i have another graphics card to try sorryi didnt undesrtand, I dont have another one 🙁

 

[DeauteratedDog]

Stuck or dead pixels wouldn't show up in a screenshot.

Yep - good point.

 

[Remeca]

I have another hdmi
Specs:
CPU Ryzen 5 1600
MOBO Gigabyte-A320M-S2H rev 1
RAM G.skil aegis 8gb 3000mhz ddr4
PSU Thermaltake Smart RGB 500w
GPU Sapphire radeon rx 580 8gb pulse


I tried the other cable and i still have the problem

I don't mean another cable, I mean another video card. You don't have onboard video to use for troubleshooting, so it'd be very helpful if you had another video card you could test with. If you don't, and it isn't possible to pick up something for $10 or $15 used from craigslist or something, I would see if it isn't too late to return or exchange your video card, depending on where you got it from.

 

[cantthinkofanickname]

Yes sorry i didnt understand you were talking about a graphics cards im dumb, i do not have another one to try but is it most likely the card thats causing the issue?

 

[Remeca]

Well, you can try using DDU in safe mode to remove and then do a clean install of the drivers, but this really looks like more of a hardware issue. I hope you got your RX 580 new, or at least from eBay with some buyer protection.

 

[cantthinkofanickname]

I got it brand new i can probably get it changed

 

[Remeca]

I got it brand new i can probably get it changed

Visual artifacting is a pretty good reason for an RMA, hope you don't have any hassles getting a new card.

 

[cantthinkofanickname]

Visual artifacting is a pretty good reason for an RMA, hope you don't have any hassles getting a new card.

Yep - good point.

Hi again i figured out that when i go in safe mode the issue disappears could this mean that a software is causing the issue???

 

[Remeca]

Maybe, maybe not. Impossible to say, but I wouldn't bet on it. It's worth a shot reinstalling drivers after removing the old ones with DDU. A card fresh from the box shouldn't be artifacting period, so even if drivers fixed the issue for now, who knows when it may come back.

 

[cantthinkofanickname]

Ok awesome ill try that!

 

[Remeca]

That's good news, I hope it keeps working for you.

 

[cantthinkofanickname]

Maybe, maybe not. Impossible to say, but I wouldn't bet on it. It's worth a shot reinstalling drivers after removing the old ones with DDU. A card fresh from the box shouldn't be artifacting period, so even if drivers fixed the issue for now, who knows when it may come back.

That's good news, I hope it keeps working for you.

Nevermind i restarted and its still there :\

 

[Remeca]

Haha yeah well that's the way. It's also POSSIBLE that it's a PSU issue, but again, without another one to test with, no way to know. RMA the card, if it's the card that's the problem, it'll do it for them to and you'll get a new one. If it doesn't, they send back the old one and you move on to the PSU.

 

[cantthinkofanickname]

Haha yeah well that's the way. It's also POSSIBLE that it's a PSU issue, but again, without another one to test with, no way to know. RMA the card, if it's the card that's the problem, it'll do it for them to and you'll get a new one. If it doesn't, they send back the old one and you move on to the PSU.

OK! Ill do that then

 

[cantthinkofanickname]

Haha yeah well that's the way. It's also POSSIBLE that it's a PSU issue, but again, without another one to test with, no way to know. RMA the card, if it's the card that's the problem, it'll do it for them to and you'll get a new one. If it doesn't, they send back the old one and you move on to the PSU.

One last question in order to have visual artifacting should the dots remain static? Cause mine flicker and change position anytime i do anything (like moving mouse)

 

[Remeca]

They can be still or flickering or flashing or lines or different colors, its all bad news.

 

[onespeedbiker]

Does your MB have an integrated graphics ?

 

[Remeca]

Does your MB have an integrated graphics ?

The CPU does not.

 

[cantthinkofanickname]

Does your MB have an integrated graphics ?

I dont think so
Gigabyte-A320M-S2H rev 1

 

[joeblowsmynose]

Just skimmed through this ...

Looks like a HW issue - going into safe mode takes the 3D calculations on the card out of the equation. Drivers would be my second guess, but if you tried a clean re-install that probably rules that out mostly.

Remeca's guidance looks spot on to me. 👍