[citation][nom]dhg72[/nom]If you don't have experience purchasing commercial equipment then you need to get off the talk of the price. This customer had specific needs and the markup wasn't bad at all considering they needed to pay their employees, guarantee the product, support the product,customize the system(this isn't something you slap together with parts you buy from newegg). I'd want a lot of markup too. The system had to be custom designed with some fabricated parts and tested. This could take quite awhile and in the meantime they do need to make a profit otherwise why be in business. 16K is nothing for a business system with that much power and that doesn't just roll off an assembly line.[/citation]
Absolutely Right dhg72 - I am getting a bit weary of these folks talking about the Puget 'ripoff' too. Other builders have their premiums too. Falcon NW charges like $2000 just for a good paint job. Alienware, Voodoo, WidowPC, you name it - are they any different either?
Does Saks 5th Ave lower their prices because of a sale at Macy's?
Folks, there's a reason why certain places are called "boutiques" - and a reason certain people/entities buy there. It's not YOUR cup of tea to pay a builder a premium for a custom system just like I wouldn't spend $900 on a leather jacket. You build everything yourself and so do I, so I'd never pay a dime for someone to make me a machine but if I made $100K+ a year and were BUSY and doing well at my job, and didn't have the time or interest to get my hands dirty and/or learn this hobby so I could make such a unique computer I'd be more than happy to shell out the money for a $15K to $20k custom rig I liked to look at (I think the radiator is nice looking, even if some think it's an eyesore) for the work i was doing if it suited me.
If you think about it a high-performance Mercedes is a waste of money too to a muscle-car hobbyist who could build a performance monster himself for far less (since that's his interest, not the luxury), and to the average person the performance is nice and the extra elegance and status is great but isn't worth the $30000 premium. But it is to SOME people. Are they getting ripped off? I think they know what they are getting for their money. And I don't believe that EVERYONE, especially a client like this, is such a senseless idiot regarding computers to fall for a price gouge just because by comparison I am an "in-the-know veteran" who's been at it for so long - that's elitist. Sure, they probably know nothing about lapping or cable sleeving, but I know nothing about porting a cylinder head or how to make jewelery, yet I can still appreciate a hot rod or a nice bracelet.
Yes, it's very obvious that much of the argument here is about the needless expense of the unorthodox cooling solution over something more mundane and equally adequate, as well as the substantial parts markup. But factory-tinted windows and auto-adjusting leather seats on that new roadster shouldn't REALLY cost $10000 more either, should they?
Here's an idea for everyone here who thinks Puget and other boutiques are ripping rich idiots off. Bring the real deal - quit talking about it go do it yourself - blow everyone away - make your fortune - go market yourself, at a vastly more competitive price. Buy the parts, make the build, sell the product. Plenty of people do this - they're a few cuts above the "whitebox" builders but not super-exclusive (PC torque, Hypersonic, heck, even Dell to some extent with their WOW XPS notebook and such, etc, etc). I'll bet even if you had some reputation, after several years of selling, maybe, at best a half a dozen systems of this nature among a modest number of $3000 middle-enthusiast-gamer-level rigs you'd build, including the labor to design, the accountability of warranty, all the preliminary testing, etc, it might show you that even though you LIKE the job, it's not all gravy after all.
Then again, maybe you'll prove me wrong - if so, I might give you a call in ten years for my rig - in that case congrats and all the best to you.