Question Windows 10 Freezing when restarting & shutting down, plus there's no sound ?

[TehPoTayToh]

Hey guys,

So today when I turned on my PC I noticed I wasn't hearing any sound and my mic wouldn't work either. I then later realised that whenever I try to restart or shutdown my PC it will show a black screen but the computer will still be running. I can only stop this by holding down the power button on the computer to turn it off but turns back on as normal. So far I have tried:

• running sfc /scannow in cmd (repaired a corrupt file but didnt fix the issue).
• reverting the latest quality update but the freezing may have prevented it
• tried windows startup repair
• disabling fast startup (it was already disabled)

any help would be appreciated thanks!

 

[rgd1101]

full system spec? include brand and model of the psu

 

[TehPoTayToh]

full system spec? include brand and model of the psu

PSU: Thermaltake Litepower 500w (just wanna note this psu is now 7+ years old)
CPU: Intel i5 8500
GPU: MSi GTX 970 4GB
MOBO: MSi B360M Mortar
RAM: 2 x 8gb DDR4 G-Skill TridentZ
STORAGE: 250gb Samsung 840 EVO (Boot), 1TB Samsung 860 EVO, 1TB Seagate HDD

have also since tried booting in safe mode and all problems stil occur