Question Windows 10 | Left Shift reduces volume, Right Shift toggle mute and Left Ctrl toggle airplane mode

[jfmandroid]

I have a new laptop HP Pavilion 15, with Windows 10 Home, and the keyboard (a standard QWERTY) if isn't working properly:

• When I press the "Left Ctrl" key it's enable/disable Airplaine Mode and opens the Outlook app.
• When I press the "Left Shitt" key it's reduces the volume.
• When I press the "Right Shift"key it's enable/disable the Mute of the volume.

I already tried:

1. Installing updates from Windows Update Center.
2. Installing all driver updates using HP Assistant.
3. Tried another keyboard layouts.

Is there anything I can do to check if it's either a software problem or a hardware problem?

 

[geofelt]

Read the laptop manual.
Look for how to enable airplane mode or volume/mute.
Contact HP support.
Likely, your problem has a simple solution.
Perhaps the caps lock or numlock keys are on.