Question Windows 10 | Left Shift reduces volume, Right Shift toggle mute and Left Ctrl toggle airplane mode

Feb 16, 2020
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I have a new laptop HP Pavilion 15, with Windows 10 Home, and the keyboard (a standard QWERTY) if isn't working properly:
  • When I press the "Left Ctrl" key it's enable/disable Airplaine Mode and opens the Outlook app.
  • When I press the "Left Shitt" key it's reduces the volume.
  • When I press the "Right Shift"key it's enable/disable the Mute of the volume.
I already tried:
  1. Installing updates from Windows Update Center.
  2. Installing all driver updates using HP Assistant.
  3. Tried another keyboard layouts.
Is there anything I can do to check if it's either a software problem or a hardware problem?
 

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