WindowsXP update problem

[Guest]

Archived from groups: microsoft.public.windowsxp.basics (More info?)

When I click Windows update, a webpage opens showing the updates needed on
my computer. When I click "Install", it starts for a few seconds, then a
dialog appears saying:
"Windows has encountered a problem and needs to close.
We are sorry for the inconvenience... etc."

Please help me on this.
--
Sincerely,
Jack Nation

 

[Guest]

Archived from groups: microsoft.public.windowsxp.basics (More info?)

Windows Update Fails:
Disable your anti-virus when obtaining the updates.
Make sure that your firewall is allowing the connection to Windows Update .
This would be on ports 80 and 443.
http://v4.windowsupdate.microsoft.com/en/default.asp
If no joy - http://v4.windowsupdate.microsoft.com/troubleshoot/
Windows Update Checklist
http://www3.telus.net/dandemar/updtcl.htm
This newsgroup is read by MS staff:
news://msnews.microsoft.com/microsoft.public.windowsupdate

--
Frank Saunders, MS-MVP, IE/OE
Please respond in Newsgroup. Do not send email
http://www.fjsmjs.com
Protect your PC
http://www.microsoft.com/security/protect/


"Jack Nation" <jnation@mchsi.com> wrote in message
news:uX4M$EV3EHA.3492@TK2MSFTNGP10.phx.gbl...
> When I click Windows update, a webpage opens showing the updates needed on
> my computer. When I click "Install", it starts for a few seconds, then a
> dialog appears saying:
> "Windows has encountered a problem and needs to close.
> We are sorry for the inconvenience... etc."
>
> Please help me on this.
> --
> Sincerely,
> Jack Nation
>
>
>