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ATI Confirms Grey Screen Issue, Promises Fix

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I had the issue and was told it was faulty memory on my HIS 5878 so I RMA'd it and bought a XFX 5870. The XFX works perfectly and the RMA's card has been shipped back after only three months so as soon as it arrives hopefully I can run X-Fire without issue.
 
I have a 5870, and aside from not being able to go a hair over stock clocks without severe video problems, I've been fairly happy. That was until I attempted to game on my regular monitor, in which case Mass Effect (yeah, I know, what the hell am I doing going back to the first game when I should be playing more of 2, I'm not sure why myself) cause one complete system crash, and several audio crashes. But the only thing that is different is that I'm using my on board audio instead of HDMI audio, and if you want to talk about immature drivers, we need first address my Realtek ALC1200 chip.
 
Well hopefully it is truly just something that can be cleaned up with a driver update. It really does make a person wonder how much testing was done prior to release. Maybe in just a bit of a hurry to beat Nvidia to the market with DX11 cards? Had they only known the extra time they had to test lol
 
Kudos to ATI for not trying to hide or bury problems. It means they're trying to show some loyalty to their loyal customers. I'm likely to believe it's a software issue. I'm sure ATI learned lessons from Nvidia's fiasco two years ago.
 
[citation][nom]requiemsallure[/nom]idk if nvidia will stay irrelevent based on its fermi chipset im quite impressed, i will not get one but i have to say the architecture is quite impressive. they just need to fix the bugs X) but if it works i can say that it will work icredibly well[/citation]

How can you say it will work incredibly well? Have you used it or seen third party benchmaks?
 
Happened with my overclocked 5850, i just returned to the stock stats and it's gone... Only happened once earlier today but it was 1 line and 1 second ( and yes, I indead saw it on my second monitor.
 
I've had issues with Ubuntu 64bit, Win 7 64 bit, 9.12, and 10.1 drivers. The drivers and the card are junk. I've sent my card back and I'm getting a refund from New Egg. I'm holding on to my money until the new nVidia(Fermi) stuff comes out. Until then I'll be going back to my nVidia 8800gt. ATI=crap
 
It could be a software problem, but elsewhere other than a driver one. It could be a graphics card Bios problem, and as such it may be fixable.

Anyway if it is as someone said, that the idle clocks are too low, it must be corrected in the Bios, because some people will for example also use old programs with it (for example DOS) and it must have the higher idle clock from boot up and stay stable thereafter. Correcting it in the driver would only fix the problem as long as you're using the driver in a supported OS.
 
LOL at the people singing the praises of Fermi in the comments. Please tell me one time that Fermi has been publicly displayed and NOT crashed. It's my understanding that at this point in time, it can't do ANYTHING without crashing.
 
I sure hope the pair of Gigabyte 5870s I have coming from Newegg don't give me problems, I would be quite sad.
 
I have a 4770 and this has been happing to me also grey lines in games, and some games when I exit them screen goes black and I have to reboot comp to get display back, I have win 7.
 
This happens on occasion, honestly sometimes people seriously overreact.

One week after the issue arises, the company admits there is an issue and a fix is in the works, doesn't sound that bad to me. At least they're admitting fault and trying to correct it. If it was a driver or windows update issue it means scouring the code to find whats causing the issue, that takes a heck of a lot of time... The fact that the issue is only occurring on some of the hardware (versus all the cards in the market) makes the issue that much harder to find.

Let them find the source of the problem before burning them at the stake, it wouldn't be the first time a company releases a patch, then has to hot fix it. Sure, its not the optimal situation, but mistakes do happen on occasion thats why the term "hotfix" exists 😛
 
On 5770 2D voltage are 0.95V and there is a problem. Change the BIOS voltage to 1V and flash bios. Everything will works. Tested.
 
Yep I can confirm this is a problem; been experiencing it for a 3 or so days. Mine occurs when I have a HTML5 video running and wow. so HD acceleration/3d at the same time kills it.
 
It is about time they admited it. To the poster who said it just showed up last week? Wrong. I for one have had this problem since Christmas. Over a month now. I need a bios flash more than a driver. Like the guy above said , I want the 2d clocks ramped up before windows boots. I created a profile with ccc and it works though I think it takes longer for a profile to load then if the bios was set on the card .
 
Ati always has driver issues. And they always blame it on Microsoft. If you want stable drivers, switch to Nvidia, they're not perfect either, but far better then the ATI crap.
 
To anyone saying this is normal, you're wrong.. Yes, shit happens but these cards came out MONTHS AGO, people paid $500+ for cards that haven't worked since the day they bought them. I'm still using my GTS 250 because my ATI 5870 hasn't worked since the day I bought it but I can't RMA it as its no use. 1000's of people are having the same issues http://forums.amd.com/game/messageview.cfm?catid=260&threadid=124747&STARTPAGE=1&FTVAR_FORUMVIEWTMP=Linear there's a link to a 50 page thread going on.

From a company stand point they need to do more testing before releasing a new product, they rushed these cards and that's obvious. The fact people have had these issues now for over 2 months and they are just now looking into it is ridiculous. The fix should of been out a week after the problems started, not 2 months, horrible customer service. This will be my last ATI purchase.
 
To anyone saying this is normal, you're wrong.. Yes, *** happens but these cards came out MONTHS AGO, people paid $500+ for cards that haven't worked since the day they bought them. I'm still using my GTS 250 because my ATI 5870 hasn't worked since the day I bought it but I can't RMA it as its no use. 1000's of people are having the same issues http://forums.amd.com/game/messageview.cfm?catid=260&threadid=124747&STARTPAGE=1&FTVAR_FORUMVIEWTMP=Linear there's a link to a 50 page thread going on.

From a company stand point they need to do more testing before releasing a new product, they rushed these cards and that's obvious. The fact people have had these issues now for over 2 months and they are just now looking into it is ridiculous. The fix should of been out a week after the problems started, not 2 months, horrible customer service. This will be my last ATI purchase.
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How about world class carmaker Toyota with their huge recall? Are Toyotas still going to be good cars? You have to look at the big picture and realize that many new hardware products will have some quirks when they are just released. Take motherboards for example with new BIOSs released sometimes every other months. Are you going to stop buying those too?
 
does anyone's screen go black then go back to normal when you open or close windows(my computer, control panel) or files. my 5850 works fine when gaming, but acts goofy when i'm not.
 
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