Question Audio crackling/sizzling with Asrock B550M Steel Legend motherboard ?

[durden123]

PC:
Motherboard: Asrock B550M Steel Legend
CPU: Ryzen 5 5600
GPU: 1660 Super
RAM: 2x8 Corsair 3000mhz, 2x8 HyperX 3000mhz
PSU: Aerocool VX Plus 500W (AE-VXP500)
OS : Windows 10
Storage: 2x Seagate 500GB, 1TB, 1x Nvme 500gb, 1x ssd 120gb
Headphones: HyperX Cloud 2

Hi friends, i have has an audio problem for a while now. There were a lot of power outages in my area recently maybe that damaged my psu or motherboard. I have full spike protection on my motherboard at least in Asrocks website it says. When i talk to my friends or listen to music i hear static/sizzle/electric sound whatever its called sound on my headphone. When listening to music when i increase or decrease volume i hear that sound. It also happens on high bass or something idk. I recently changed my headphone and tested it so problem is not in my headphone. I've done everything. So at this point it's either my motherboard or PSU causing this issue. It's been 4.5 years since I bought psu. Sorry for my bad english. Thanks.

Things i tried;
1. Changed os from W11 to W10
2. Reinstalled Audio Drivers from scratch on both w11, w10.
3. Changed pcie 3 to 2.
4. Disabled HD Audio Controller on bios.
5. Updated Bios.
6. Updated Windows.
7. Tested Headphone in other pc, mobile no problems.
8. Changed psu power cable.

 

[Lutfij]

Welcome to the forums, newcomer!

1| Where did you source the installers for the OS?

2| How did you reinstall them? In an elevated command?

5| What BIOS version are you on at this moment of time? Did you clear the CMOS after verifying the BIOS update was successful?

8| You mean the IEC cable from the wall to the PSU's rear? Did you try relocating to another wall outlet?

Headphones: HyperX Cloud 2
That's an USB driven headset, you might want to reinstall your chipset/USB drivers in an elevated command.

RAM: 2x8 Corsair 3000mhz, 2x8 HyperX 3000mhz
You should work with only one ram kit, not two different make and models of ram kits.

 

[durden123]

Welcome to the forums, newcomer!

1| Where did you source the installers for the OS?

2| How did you reinstall them? In an elevated command?

5| What BIOS version are you on at this moment of time? Did you clear the CMOS after verifying the BIOS update was successful?

8| You mean the IEC cable from the wall to the PSU's rear? Did you try relocating to another wall outlet?

Headphones: HyperX Cloud 2
That's an USB driven headset, you might want to reinstall your chipset/USB drivers in an elevated command.

RAM: 2x8 Corsair 3000mhz, 2x8 HyperX 3000mhz
You should work with only one ram kit, not two different make and models of ram kits.

Thanks.
1| https://www.microsoft.com/en-gb/software-download/windows10

2| Using DDU.

5| P3.20. No i did not clear cmos after update. This problem existed before the bios update.

8| Yes and Yes. I purchased another one to test it out. It will arrive 2-3 days later.

Headphones: HyperX Cloud 2
I already did.

RAM: 2x8 Corsair 3000mhz, 2x8 HyperX 3000mhz
I know. The corsair one was little bit old so i didn't find them so i purchased HyperX one.

 

[helper800]

5| P3.20. No i did not clear cmos after update. This problem existed before the bios update.

You should clear CMOS after any BIOS update. I would try shutting down the PC completely and flip the switch on the back of the PSU. Pull the CMOS battery out of the motherboard and hold down the power button for 30 seconds. Reinsert the battery afterwards, and reboot into BIOS. Change all of your BIOS setting to their preferred settings. See if that helped with the audio issue.

 

[durden123]

You should clear CMOS after any BIOS update. I would try shutting down the PC completely and flip the switch on the back of the PSU. Pull the CMOS battery out of the motherboard and hold down the power button for 30 seconds. Reinsert the battery afterwards, and reboot into BIOS. Change all of your BIOS setting to their preferred settings. See if that helped with the audio issue.

Thanks. I will try and write back.

 

[durden123]

You should clear CMOS after any BIOS update. I would try shutting down the PC completely and flip the switch on the back of the PSU. Pull the CMOS battery out of the motherboard and hold down the power button for 30 seconds. Reinsert the battery afterwards, and reboot into BIOS. Change all of your BIOS setting to their preferred settings. See if that helped with the audio issue.

The problem still persists.

 

[helper800]

The problem still persists.

That is unfortunate. I suspect that the audio chip or its supporting componentry on the motherboard were damaged, but that does not explain how the audio from a USB headset is affected. Maybe some other subsystem of the motherboard was damaged by the power spikes and brownouts. I know of a way to make sure this never happens again. You need an UPS. This will prevent sudden power loss from the grid and prevent brownouts from damaging components in the future.

 

[durden123]

That is unfortunate. I suspect that the audio chip or its supporting componentry on the motherboard were damaged, but that does not explain how the audio from a USB headset is affected. Maybe some other subsystem of the motherboard was damaged by the power spikes and brownouts. I know of a way to make sure this never happens again. You need an UPS. This will prevent sudden power loss from the grid and prevent brownouts from damaging components in the future.

Is it possible that bad capacitor on my psu causing this ? Because i read somewhere that this might be possible.

 

[durden123]

They recently changed the transformer in my area, could that be the reason?

 

[helper800]

Is it possible that bad capacitor on my psu causing this ? Because i read somewhere that this might be possible.

I honestly do not know, but its an easy test, get a known good PSU and swap it for a test.

They recently changed the transformer in my area, could that be the reason?

No. The power from your wall is either in spec and the PC works or its not and the PC does not turn on.

 

[Dark Lord of Tech]

PSU is horrible quality , should be replaced anyway.

 

[helper800]

PSU is horrible quality , should be replaced anyway.

Agreed, the PSU he has is junk and nothing but a liability for the rest of his system.

 

[durden123]

PSU is horrible quality , should be replaced anyway.

Agreed, the PSU he has is junk and nothing but a liability for the rest of his system.

I'm thinking of buying a Corsair CV 650, what do you guys think?

 

[helper800]

I'm thinking of buying a Corsair CV 650, what do you guys think?

Also not a good choice with a graphics card. Try to get a RMx or RMe PSU from corsair or a Seasonic Focus gold. There are many other good PSUs as well but its too many to list. Where are you located? This will allow us to give you a better PSU recommendation.

 

[durden123]

Also not a good choice with a graphics card. Try to get a RMx or RMe PSU from corsair or a Seasonic Focus gold. There are many other good PSUs as well but its too many to list. Where are you located? This will allow us to give you a better PSU recommendation.

Turkey.

 

[helper800]

Turkey.

Turkey is a little bit harder to look for parts. Do you have a go to hardware website I can take a look at with a link?

 

[durden123]

Turkey is a little bit harder to look for parts. Do you have a go to hardware website I can take a look at with a link?

https://amazon.com.tr

 

[helper800]

https://amazon.com.tr

Is this PSU within your budget? Its the best deal I could find in about 10 minutes of looking.

 

[durden123]

Is this PSU within your budget? Its the best deal I could find in about 10 minutes of looking.

Unfortunately.

 

[helper800]

Unfortunately.

Both of these PSUs are good enough, can you afford either of them?
BeQuiet
Corsair
If you think you can find one better use this tier list and find one that is at least B tier!

 

[durden123]

Both of these PSUs are good enough, can you afford either of them?
BeQuiet
Corsair
If you think you can find one better use this tier list and find one that is at least B tier!

Still no. But i can afford this and this. And also is cv 650 really that bad? My range is 2000 - 3000. Maybe 3200.

 

[helper800]

Still no. But i can afford this and this. And also is cv 650 really that bad? My range is 2000 - 3000. Maybe 3200.

The corsair CV is a lower end PSU. If it is the only option then yeah, it can work, but it would be worth it to try and find a better one. Is there another website that you know of for PC parts that you can use?

 

[durden123]

The corsair CV is a lower end PSU. If it is the only option then yeah, it can work, but it would be worth it to try and find a better one. Is there another website that you know of for PC parts that you can use?

I have this and this. And also what about this psu. Isn't this A tier.

 

[helper800]

I have this and this. And also what about this psu. Isn't this A tier.

That NZXT PSU should be good enough. I found a toms review of it and it did well enough. Get it if you can, its much better than that corsair CV unit.

 

[durden123]

That NZXT PSU should be good enough. I found a toms review of it and it did well enough. Get it if you can, its much better than that corsair CV unit.

Changed the PSU today. But im still hearing that sound. Currently my headphones plugged into 3.5mm.