Question Computer sometimes freezes and I'm not sure why. Think it may be chrome related... Same whether graphics acceleration is off or on

[aolsux00]

So I'm pretty familiar with computers and I've tried several things that I'll list below, but basically it freezes sometimes when I walk away and its idling. Not often, but maybe once a week or so. I've tried the key combo to refresh my graphics driver (win+control+shift+b) which doesn't help. I think it may be related to chrome/brave. I'm not sure, but in several instances I've had both closed and it didn't freeze, but it doesn't freeze with it open often so it might not be that. I am using the portable version of brave if that makes a difference, but I rarely use it. This has been happening for a several months and it also could be related to my graphics card swap (put in a Nvidia 2060), but I don't have any issues with it otherwise so I'm not sure.

1) Tested RAM with the windows mem diag
2) Tested all hard drives/SSDs with Seagate Seatools and Crystal Disk Info
3) Updated graphics card drivers
4) Updated BIOS and motherboard/processor drivers
5) Chrome - I've had graphics acceleration on and off
6) Stress tested hardware
7) sfc /scannow - it fixed some corrupt Windows files
8) Checked Windows logs and the only thing it really shows is an improper shutdown that I've had to do each time


Hardware:

AMD Ryzen 3900x
32GB RAM
1TB boot SSD + a few mechanical drives + 500GB SSD
650W Power Supply
Windows 10 Pro


Any ideas on what it could be? Any other tests I should try?

 

[ubuysa]

When you installed the 2060 graphics card what did you do about drivers? Did you, for example, use DDU to uninstall the drivers for the old card first?

 

[aolsux00]

When you installed the 2060 graphics card what did you do about drivers? Did you, for example, use DDU to uninstall the drivers for the old card first?

I did use DDU. I previously had an AMD card and I read I should so I did.

 

[ubuysa]

Fair enough, in that case let's get some detailed troubleshooting data....

Can you please download and run the SysnativeBSODCollectionApp and upload the resulting zip file to a cloud service with a link to it here. The SysnativeBSODCollectionApp collects all the troubleshooting data we're likely to need. It DOES NOT collect any personally identifying data. It's used by several highly respected Windows help forums (including this one). I'm a senior BSOD analyst on the Sysnative forum where this tool came from, so I know it to be safe.

You can of course look at what's in the zip file before you upload it, most of the files are txt files. Please don't change or delete anything though. If you want a description of what each file contains you'll find that here.

 

[aolsux00]

Fair enough, in that case let's get some detailed troubleshooting data....

Can you please download and run the SysnativeBSODCollectionApp and upload the resulting zip file to a cloud service with a link to it here. The SysnativeBSODCollectionApp collects all the troubleshooting data we're likely to need. It DOES NOT collect any personally identifying data. It's used by several highly respected Windows help forums (including this one). I'm a senior BSOD analyst on the Sysnative forum where this tool came from, so I know it to be safe.

You can of course look at what's in the zip file before you upload it, most of the files are txt files. Please don't change or delete anything though. If you want a description of what each file contains you'll find that here.

https://drive.google.com/file/d/1xEkmJtrwkvQ0Zz-4-3-HolCeMdYCtvoQ/view?usp=sharing


Thank you!