Question Ethernet & Wifi adapter not working

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Eternalk

Eternalk

Oct 16, 2023
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So both my ethernet and wifi are giving me issues right now. For reference, my motherboard is an Asus Prime x470 Pro and this all began once I was forced to clean/take apart my pc cause of cpu fan issues (which have been fixed).

1- Ethernet
I’ve changed the cable as well as just plugged into my laptop and can clearly see the connection is fine so my guess is the issue is with my mobo. It’s listed on my device manager, but neither restarting or cleaning the port has helped.

2- Wifi Adapter
I bought a tplink ac1300 but it doesn’t seem to be working at all. It’s not appearing in device manager and I’m not sure how I can troubleshoot this.

I’ve tried asking in afew subreddits for help but to no avail so I hope I can figure this whole situation out from any advice you guys got.

Edit:
Full specs:
Asus Prime x470 Pro
4x8gb HyperX Predator DDR4 3000
Ryzen 7 3700x
EVGA GTX 970 4GB
Corsair RM650x
 
Last edited:
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Ralston18 said:
Update your post to include full system hardware specs and OS information.

Run "ipconfig /all" (without quotes) via the Command Prompt and post the results here.

You should be able copy and paste the results without needing to retype everything.
Click to expand...
Updated with full specs and here is my ipconfig logs

Microsoft Windows [Version 10.0.19044.3086]
(c) Microsoft Corporation. All rights reserved.

C:\WINDOWS\system32>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : EternalxK-Battlestation
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter VirtualBox Host-Only Network:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : VirtualBox Host-Only Ethernet Adapter
Physical Address. . . . . . . . . : 0A-00-27-00-00-17
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv4 Address. . . . . . . . . . . : 192.168.56.1(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . :
NetBIOS over Tcpip. . . . . . . . : Enabled

Unknown adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : TAP-ProtonVPN Windows Adapter V9
Physical Address. . . . . . . . . : 00-FF-9E-B9-3C-46
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Ethernet adapter VMware Network Adapter VMnet1:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : VMware Virtual Ethernet Adapter for VMnet1
Physical Address. . . . . . . . . : 00-50-56-C0-00-01
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IPv4 Address. . . . . . . . . . . : 192.168.226.1(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Sunday, October 15, 2023 4:53:52 PM
Lease Expires . . . . . . . . . . : Monday, October 16, 2023 9:53:48 AM
Default Gateway . . . . . . . . . :
DHCP Server . . . . . . . . . . . : 192.168.226.254
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter VMware Network Adapter VMnet8:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : VMware Virtual Ethernet Adapter for VMnet8
Physical Address. . . . . . . . . : 00-50-56-C0-00-08
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IPv4 Address. . . . . . . . . . . : 192.168.247.1(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Sunday, October 15, 2023 4:53:52 PM
Lease Expires . . . . . . . . . . : Monday, October 16, 2023 9:53:48 AM
Default Gateway . . . . . . . . . :
DHCP Server . . . . . . . . . . . : 192.168.247.254
Primary WINS Server . . . . . . . : 192.168.247.2
NetBIOS over Tcpip. . . . . . . . : Enabled
 
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rocktalkrock said:
The Ethernet controller on your motherboard is an Intel I211-AT chip. It is not listed under Windows IP Configuration, but you said earlier it is listed in Device Manager. Have you looked in the BIOS to see if "Intel LAN Controller" is set to Enabled?
Click to expand...
Yea, I was under the impression the proton vpn one had renamed itself from whatever the original name was into that.

I just checked BIOS and it says my intel LAN controller is enabled. Intel LAN OPROM is disabled though, if that means anything.
 
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Eternalk said:
Yea, I was under the impression the proton vpn one had renamed itself from whatever the original name was into that.

I just checked BIOS and it says my intel LAN controller is enabled. Intel LAN OPROM is disabled though, if that means anything.
Click to expand...
You say your Ethernet is listed in Device Manager. If you right click on it and select Properties, then click the General tab, under Device status does it say "This device is working properly"?
 
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rocktalkrock said:
You say your Ethernet is listed in Device Manager. If you right click on it and select Properties, then click the General tab, under Device status does it say "This device is working properly"?
Click to expand...
So I’ll be honest, I’m still not really sure which is really the Ethernet if it’s here at all.

Out of the likely ones, the proton one says it’s working properly but the Intel 1211 says “Windows cannot initialize the device driver for this hardware. (Code 37)”

Also, sorry for the late replies. For some reason I’m not getting email notifications so I have to keep reloading manually.
 
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