[SOLVED] Google Chrome will not open

[Drew125]

Im working on someones pc and Ive got an issue that's stumping me. Google chrome will not open at all. When google chrome is clicked the circle on the cursor spins then nothing happens. Ive checked task manager chrome opens then closes instantly. Ive re-named the user data folder in chrome to make it reset. All it does is create crash dumps. Uninstalled and re-installed chrome same issue. Updated the windows 10 to 2004 and install all patches, same issue. Created a new profile tried chrome, same issue. System restore is unavailable as all the available ones are after the issue started. There has been no changes to the OS. Updates or software installs. Ive checked the dumps it says invalid_pointer call, and reference a .dll, i will get the dump and exact text when i can. Ive also done a DISM online scan and SFC scan. They came back with no errors.

The issue just suddenly appeared, from what they have told me it gave no signs just stopped working Wednesday.

The only options i have left are:
Re-register the dll
Netsh ip reset
Chrome beta
Memory check.

Any idea what may be going on here.

 

[Drew125]

The debug text is below

Spoiler

0:000> !analyze -v
***

• *
• Exception Analysis *
• *

***

GetUrlPageData2 (WinHttp) failed: 12002.

DUMP_CLASS: 2

DUMP_QUALIFIER: 400

CONTEXT: (.ecxr)
rax=0000000000000000 rbx=00000000cbdff270 rcx=efc4fa79302a0000
rdx=0000000000000000 rsi=000000d6cbdff288 rdi=000000d6cbdff240
rip=000000006e626771 rsp=000000d6cbdff130 rbp=0000000000000009
r8=000000d6cbdff018 r9=0000000000000009 r10=0000000000000000
r11=0000000000000246 r12=000001f9ef8a5240 r13=000000d6cbdff288
r14=000001f9ed6bc0e0 r15=0000000000000004
iopl=0 nv up ei pl nz na po nc
cs=0033 ss=0000 ds=0000 es=0000 fs=0053 gs=002b efl=00010206
tmmon64+0x26771:
000000006e626771 4c8b65e0 mov r12,qword ptr [rbp-20h] ss:ffffffffffffffe9=????????????????
Resetting default scope

FAULTING_IP:
tmmon64+26771
000000006e626771 4c8b65e0 mov r12,qword ptr [rbp-20h] EXCEPTION_RECORD: (.exr -1) ExceptionAddress: 000000006e626771 (tmmon64+0x0000000000026771) ExceptionCode: c0000005 (Access violation) ExceptionFlags: 00000000 NumberParameters: 2 Parameter[0]: 0000000000000000 Parameter[1]: ffffffffffffffe9 Attempt to read from address ffffffffffffffe9 PROCESS_NAME: chrome.exe ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%p referenced memory at 0x%p. The memory could not be %s. EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%p referenced memory at 0x%p. The memory could not be %s. EXCEPTION_CODE_STR: c0000005 EXCEPTION_PARAMETER1: 0000000000000000 EXCEPTION_PARAMETER2: ffffffffffffffe9 FOLLOWUP_IP: tmmon64+26771 000000006e626771 4c8b65e0 mov r12,qword ptr [rbp-20h]

READ_ADDRESS: ffffffffffffffe9

WATSON_BKT_PROCSTAMP: 5ec2030e

WATSON_BKT_PROCVER: 2.6.0.2038

WATSON_BKT_MODULE: tmmon64.dll

WATSON_BKT_MODSTAMP: 5ec2030e

WATSON_BKT_MODOFFSET: 26771

WATSON_BKT_MODVER: 2.6.0.2038

BUILD_VERSION_STRING: 10.0.19041.662 (WinBuild.160101.0800)

MODLIST_WITH_TSCHKSUM_HASH: 3f2d8de51a52755ef95a48c8f03f65960ab33700

MODLIST_SHA1_HASH: 6d0cbad9f87926b1a6aa8088dfacc9b02659f3c7

NTGLOBALFLAG: 0

PROCESS_BAM_CURRENT_THROTTLED: 0

PROCESS_BAM_PREVIOUS_THROTTLED: 0

DUMP_FLAGS: 0

DUMP_TYPE: 2

ANALYSIS_SESSION_HOST: ANDREW2-PC

ANALYSIS_SESSION_TIME: 12-06-2020 15:46:32.0758

ANALYSIS_VERSION: 10.0.15063.400 amd64fre

THREAD_ATTRIBUTES:
OS_LOCALE: ENU

PROBLEM_CLASSES:

ID: [0n292]
Type: [@ACCESS_VIOLATION]
Class: Addendum
Scope: BUCKET_ID
Name: Omit
Data: Omit
PID: [Unspecified]
TID: [0x1e08]
Frame: [0] : tmmon64

ID: [0n264]
Type: [INVALID_POINTER_READ]
Class: Primary
Scope: DEFAULT_BUCKET_ID (Failure Bucket ID prefix)
BUCKET_ID
Name: Add
Data: Omit
PID: [Unspecified]
TID: [0x1e08]
Frame: [0] : tmmon64

ID: [0n105]
Type: [AFTER_CALL]
Class: Addendum
Scope: DEFAULT_BUCKET_ID (Failure Bucket ID prefix)
BUCKET_ID
Name: Add
Data: Omit
PID: [0x2d6c]
TID: [0x1e08]
Frame: [0] : tmmon64

BUGCHECK_STR: APPLICATION_FAULT_INVALID_POINTER_READ_AFTER_CALL

DEFAULT_BUCKET_ID: INVALID_POINTER_READ_AFTER_CALL

PRIMARY_PROBLEM_CLASS: APPLICATION_FAULT

LAST_CONTROL_TRANSFER: from 0000000000000000 to 000000006e626771

STACK_TEXT:
000000d6cbdff130 0000000000000000 : 000001f9ed6906f0 0000000000000000 000000d6cbdff200 000000d600000000 : tmmon64+0x26771


THREAD_SHA1_HASH_MOD_FUNC: 9b3a8dbd3abf2a80f9b371d83472b99b41407461

THREAD_SHA1_HASH_MOD_FUNC_OFFSET: fb7a0027bb2a7ea9b9192df88c7e3a8c1e18a37c

THREAD_SHA1_HASH_MOD: 9b3a8dbd3abf2a80f9b371d83472b99b41407461

FAULT_INSTR_CODE: e0658b4c

SYMBOL_STACK_INDEX: 0

SYMBOL_NAME: tmmon64+26771

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: tmmon64

IMAGE_NAME: tmmon64.dll

DEBUG_FLR_IMAGE_TIMESTAMP: 5ec2030e

STACK_COMMAND: dt ntdll!LdrpLastDllInitializer BaseDllName ; dt ntdll!LdrpFailureData ; .ecxr ; kb

FAILURE_BUCKET_ID: INVALID_POINTER_READ_AFTER_CALL_c0000005_tmmon64.dll!Unknown

BUCKET_ID: APPLICATION_FAULT_INVALID_POINTER_READ_AFTER_CALL_tmmon64+26771

FAILURE_EXCEPTION_CODE: c0000005

FAILURE_IMAGE_NAME: tmmon64.dll

BUCKET_ID_IMAGE_STR: tmmon64.dll

FAILURE_MODULE_NAME: tmmon64

BUCKET_ID_MODULE_STR: tmmon64

FAILURE_FUNCTION_NAME: Unknown

BUCKET_ID_FUNCTION_STR: Unknown

BUCKET_ID_OFFSET: 26771

BUCKET_ID_MODTIMEDATESTAMP: 5ec2030e

BUCKET_ID_MODCHECKSUM: 0

BUCKET_ID_MODVER_STR: 2.6.0.2038

BUCKET_ID_PREFIX_STR: APPLICATION_FAULT_INVALID_POINTER_READ_AFTER_CALL_

FAILURE_PROBLEM_CLASS: APPLICATION_FAULT

FAILURE_SYMBOL_NAME: tmmon64.dll!Unknown

WATSON_STAGEONE_URL: http://watson.microsoft.com/StageOn...038/5ec2030e/c0000005/00026771.htm?Retriage=1

TARGET_TIME: 2020-12-06T04:09:25.000Z

OSBUILD: 19041

OSSERVICEPACK: 662

SERVICEPACK_NUMBER: 0

OS_REVISION: 0

SUITE_MASK: 0

PRODUCT_TYPE: 1

OSPLATFORM_TYPE: x64

OSNAME: Windows 10

OSEDITION: Windows 10 WinNt (662)

USER_LCID: 0

OSBUILD_TIMESTAMP: 2009-12-29 09:37:03

BUILDDATESTAMP_STR: 160101.0800

BUILDLAB_STR: WinBuild

BUILDOSVER_STR: 10.0.19041.662

ANALYSIS_SESSION_ELAPSED_TIME: 5410

ANALYSIS_SOURCE: UM

FAILURE_ID_HASH_STRING: um:invalid_pointer_read_after_call_c0000005_tmmon64.dll!unknown

FAILURE_ID_HASH: {84646361-5e98-dde3-31af-6bfddafeccbc}

Followup: MachineOwner

<Moderator Note: Do not post long log or debug listings without using the "spoiler" tags>

 

[Drew125]

I Found my Answer its Trend micro.

 

[jackm01]

Hi All,
Thanks for sharing your views and opinion, I think you need to update google chrome so that you don't face this kind problem