I recently tried to update my ASUS Zenbook Pro laptop running Windows 10. This was just a routine windows update. The update initially seemed to be working (got the loading screen that said updates are being installed) . However, it then restarted and froze on the ASUS loading screen. I waited a long time (all night) but it stayed stuck on that screen so in the morning I turned off the computer and turned it back on.
The computer failed to boot and asked me to insert a disk to boot from, but when I went to restart to enter the BIOS it loaded fine, but reverted back to an old windows version (so the update failed).
I then went to try and hard reset windows to fix whatever was causing the update issue (I tried the update a few times with the same results), and found that I could not enter the BIOS. When I do advanced restart from Settings->Update and Restore -> Advanced Restart and then ask to enter the BIOS from that menu, my computer freezes on the ASUS loading screen as before and won't enter the BIOS. I then have to shut it down manually, and it still loads fine from there.
Additionally, when I try to do a hard reset from the Repair menu it asks me to insert a drive or disk and reboot, but my laptop came pre-loaded with Windows, so the OS should be on a partition, so apparently the computer can no longer see it. It seems as if the BIOS is somehow corrupted but I have no clue how to fix it.
Otherwise, the computer boots and runs fine, it's only when I try to enter the boot settings or do any sort of update or system restore that there are problems.
The computer failed to boot and asked me to insert a disk to boot from, but when I went to restart to enter the BIOS it loaded fine, but reverted back to an old windows version (so the update failed).
I then went to try and hard reset windows to fix whatever was causing the update issue (I tried the update a few times with the same results), and found that I could not enter the BIOS. When I do advanced restart from Settings->Update and Restore -> Advanced Restart and then ask to enter the BIOS from that menu, my computer freezes on the ASUS loading screen as before and won't enter the BIOS. I then have to shut it down manually, and it still loads fine from there.
Additionally, when I try to do a hard reset from the Repair menu it asks me to insert a drive or disk and reboot, but my laptop came pre-loaded with Windows, so the OS should be on a partition, so apparently the computer can no longer see it. It seems as if the BIOS is somehow corrupted but I have no clue how to fix it.
Otherwise, the computer boots and runs fine, it's only when I try to enter the boot settings or do any sort of update or system restore that there are problems.
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