Question My brother's Computer is experiencing issue with the new GPU

[DudeWithGTX2025]

Hello all, My brother installed EVGA GTX 750 TI into his Dell Precision 3640 Workstation for gaming and 3D designing. The previous GPU was AMD Radeon HD 8570 since it was slow for modeling on blender. After we install the GPU and turned on the computer, It showed black screen for few seconds then turned itself off suddenly, When I switched it to the motherboard graphic. and Nothing until this message showed up: overheating in previous shutdown which is basically thermal event shutdown. And had to switch it back to HDMI cable to gpu, But the computer was working perfectly fine in previous GPU without any overheating issue. then turned back on the computer with gtx 750 ti and it works! and I and my brother were surprised. He is using VGA converter to hdmi and hdmi to display port. After I uninstalled AMD Software Adrenalin and went ahead installing the driver for evga, I noticed that current version is 572.60 while the latest one was 572.83 which I upgraded through Nvidia app and led to success. The GPU shuts off the monitor while gaming.

Specs:

• Computer Name: Dell Precision 3640
• CPU: 10th Generation Intel Core i7-10700
• RAM: 16 GB
• Storage Device: 256 GB NVMe PCIe M.2 SSD
• PSU: 300

Any help?

 

[Lutfij]

Welcome to the forums, newcomer!

PSU: 300
Is this the PSU that came with the prebuilt? How old is your prebuilt?

Did you update the BIOS prior to dropping in the GTX 750 Ti? Use DDU to remove all GPU drivers in Safe Mode(Intel, Nvidia and AMD) then manually install the latest GPU driver sourced from Nvidia's support site, with version 566.36 and see if the issue is resolved.

EVGA have a number of SKU's for the GTX 750 Ti, which one does your brother have?

 

[DudeWithGTX2025]

Welcome to the forums, newcomer!

PSU: 300
Is this the PSU that came with the prebuilt? How old is your prebuilt?

Did you update the BIOS prior to dropping in the GTX 750 Ti? Use DDU to remove all GPU drivers in Safe Mode(Intel, Nvidia and AMD) then manually install the latest GPU driver sourced from Nvidia's support site, with version 566.36 and see if the issue is resolved.

EVGA have a number of SKU's for the GTX 750 Ti, which one does your brother have?

It looks like its a prebuilt PSU (which is OEM ) and not too sure if it's old because my father build the computer from scratch and brought the components. but I might suspected that the HDMI Cable is the issue because my I plugged him VGA converter to HDMI and HDMI to display port just to reach the port because the wire is shorter. Once I noticed this problem. I had to give him my longer HDMI and told him to remove the end HDMI to Display Port converter and use my longer one, It seems that it fixed the issue with booting because every time he turns it on it takes a minute or so or even monitor doesn't receive signal unless re-plug the Display Port converter. And of course I updated the bios and installed the latest Nvidia driver from the website. Honestly I don't know what SKU is but here is the part number: >02G-P4-3751-KR<


(This is below picture what my brother has now).