Question My PC has restarted on its own randomly twice

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xZGxFire

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Aug 20, 2016
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As per the title of the thread my pc has restarted twice and I don't know what caused it.

The first time it occured was almost a week ago and the second time was yesterday.

Description of the first restart:
~Was playing Escape From Tarkov
~Happend loading into a match
~Game froze, my 2nd monitor froze, and sound went in a loop
~PC restarted on its own without Blue Screen Error.
~Event Viewer stated Kernel-Power, Event ID 41
"The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly."
~Seconds prior to this error this happened. volmgr, Event ID 161 "Dump file creation failed due to error during dump creation."

Description of the second restart:
~Was taking one of my online college classes live (only 2 chrome tabs opened)
~Both monitors froze again, the sound went into a loop as well
~PC restarted without any Blue Screen error.
~Both previous errors ocurred within seconds of each other. (Kernel-Power, Event ID 41, volmgr, Event ID 161)

PC specs:
MOBO: MPG Z390 Gaming Edge AC
2x8gb 3200 MHZ (OCed)
EVGA GTX 1070 Ti (OCed but not so much, only like 100+ on both core and memory core)
i7 8700k @ 4.4 Ghz (OCed)
Main OS on relatively new M.2 SSD
2 more storage devices
PSU EVGA 650w Gold Fully Modular (From like 2015-ish)

My guess its something related to hardware, but volmgr, Event ID 161 happens so I don't know. My temps are fine, it doesn't happen often, only 2 times so far. What could this be?

EDIT:
I do use a UPS, did found something related to that.
I disabled C-State and see if it happens again.
FYI, the PC has had these settings for months and probably 1 year, all parts are new from 2019, except for the PSU which is from 2015 or 2016.
 
Last edited:
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xZGxFire said:
As per the title of the thread my pc has restarted twice and I don't know what caused it.

The first time it occured was almost a week ago and the second time was yesterday.

Description of the first restart:
~Was playing Escape From Tarkov
~Happend loading into a match
~Game froze, my 2nd monitor froze, and sound went in a loop
~PC restarted on its own without Blue Screen Error.
~Event Viewer stated Kernel-Power, Event ID 41
"The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly."
~Seconds prior to this error this happened. volmgr, Event ID 161 "Dump file creation failed due to error during dump creation."

Description of the second restart:
~Was taking one of my online college classes live (only 2 chrome tabs opened)
~Both monitors froze again, the sound went into a loop as well
~PC restarted without any Blue Screen error.
~Both previous errors ocurred within seconds of each other. (Kernel-Power, Event ID 41, volmgr, Event ID 161)

PC specs:
MOBO: MPG Z390 Gaming Edge AC
2x8gb 3200 MHZ (OCed)
EVGA GTX 1070 Ti (OCed)
i7 8700k @ 4.3 Ghz (OCed)
Main OS on relatively new M.2 SSD
2 more storage devices
PSU EVGA 650w Gold Fully Modular (From like 2015-ish)

My guess its something related to hardware, but volmgr, Event ID 161 happens so I don't know. My temps are fine, it doesn't happen often, only 2 times so far. What could this be?

EDIT:
I do use a UPS, did found something related to that.
I disabled C-State and see if it happens again.
Click to expand...
You have unstable overclocks and will bet anything one of the oc 's failing is the gpu... that would be the reason for looping audio and screens freezing.
 
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white.a.drew said:
You have unstable overclocks and will bet anything one of the oc 's failing is the gpu... that would be the reason for looping audio and screens freezing.
Click to expand...
I just checked my OC on gpu and its not even an extreme OC. Like 100+ both Memory and Core Clock.

So far it hasn't happened. I got a game running, 3 chrome tabs, discord and spotify opened.
 
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xZGxFire said:
I just checked my OC on gpu and its not even an extreme OC. Like 100+ both Memory and Core Clock.

So far it hasn't happened. I got a game running, 3 chrome tabs, discord and spotify opened.
Click to expand...
The thing with replicating gpu crashes is it's a 1 in a thousand chance depending on the problem.... if a gpu oc is unstable and the system crashes, there are some precautions they will take to save the computer, whether that be locking the oc so the cpu won't comply to max settings or a application for the oc is triggering a safety bypass adjusting the volts more to the cards liking without notifying you... are you regulating the usage and making sure the card is running as set in oc profile or is it doing what it wants and ignoring the values you set?
 
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My pc has restared 3 times so far.

The first time it occured was on Aug 5th (Thursday), the second time was 14th Aug (saturday), the third time was 21th Aug (saturday, today). Oddly enough the time on 14th Aug that the restart ocurred is relatively the same as today's restart.

So far, I can play any game without frame drops, I can stream through discord, PC boots fast as always, I can play for hours or keep the pc running for hours and nothing happens.
Description of the first restart:
~Was playing Escape From Tarkov
~Happend loading into a match
~Game froze, my 2nd monitor froze, and sound went in a loop
~PC restarted on its own without Blue Screen Error.
~Event Viewer stated Kernel-Power, Event ID 41
"The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly."
~Seconds prior to this error this happened. volmgr, Event ID 161 "Dump file creation failed due to error during dump creation."

Description of the second restart:
~Was taking one of my online college classes live (only 2 chrome tabs opened)
~Both monitors froze again, the sound went into a loop as well
~PC restarted without any Blue Screen error.
~Both previous errors ocurred within seconds of each other. (Kernel-Power, Event ID 41, volmgr, Event ID 161)

Description of the third restart:
~Was playing Final Fantasy 14
~DirectX error occured, game crashed twice and when entering for the third time my pc restarted.
~The weird thing is that Kernel-Power (Event ID 41) did happen as before, except this time other errors ocurred.
Source: EventLog Event ID (6008) :"The previous system shutdown at 3:46:28 PM on ‎8/‎21/‎2021 was unexpected." (Which is to be expected since the PC rebooted itself.
The error was BugCheck (Event ID 1001) :"The computer has rebooted from a bugcheck. The bugcheck was: 0x0000010e (0x000000000000002d, 0xffffce0316c07c30, 0xffffce03159dedb0, 0xffffc38d127d1ee0). A dump was saved in: C:\windows\MEMORY.DMP. Report Id: dd535aca-07b2-4f5b-92ce-d3ffc0b5a116."

The BugCheck is weird, its the first time I have seen it.

Overall: PC has restarted itself twice while playing and once without playing in a span of around 17 days, no BSOD.

PC specs:
MOBO: MPG Z390 Gaming Edge AC
2x8gb 3200 MHZ (OCed)
EVGA GTX 1070 Ti (OCed but not so much, only like 100+ on both core and memory core) (Had this settings, but after restart, both clock core and memory core reverted to default 0)
i7 8700k @ 4.4 Ghz (OCed)
Main OS on relatively new M.2 SSD
2 more storage devices
PSU EVGA 650w Gold Fully Modular (From like 2015-ish)

Updated GPU drivers. (Did nothing)
I do use a UPS, did found something related to that.
I disabled C-State to try and fix this and nothing.
FYI, the PC has had these settings for months and probably 1 year, all parts are new from 2019, except for the PSU which is from 2015 or 2016.
Going to underclock GPU to see if it happens this week or next saturday.


Edit:

Ran BlueScreenView on the dump created.

2 files names where red shaded.


dxgmms2.sys dxgmms2.sys+28ae1 fffff8044b760000 fffff8044b841000 0x000e1000 0x6d8411e5 3/22/2028 5:04:37 PM Microsoft® Windows® Operating System DirectX Graphics MMS 10.0.19041.1151 (WinBuild.160101.0800) Microsoft Corporation C:\windows\system32\drivers\dxgmms2.sys

watchdog.sys watchdog.sys+3ad0 fffff8044af80000 fffff8044af98000 0x00018000 0xf13839ab 3/30/2098 12:57:15 AM Microsoft® Windows® Operating System Watchdog Driver 10.0.19041.868 (WinBuild.160101.0800) Microsoft Corporation C:\windows\system32\drivers\watchdog.sys
 
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sydneyblue203 said:
Do you have another PSU to test your system ?
Click to expand...
I don't, but check what I found out.

From the dump file:
dxgmms2.sys dxgmms2.sys+28ae1 fffff8044b760000 fffff8044b841000 0x000e1000 0x6d8411e5 3/22/2028 5:04:37 PM Microsoft® Windows® Operating System DirectX Graphics MMS 10.0.19041.1151 (WinBuild.160101.0800) Microsoft Corporation C:\windows\system32\drivers\dxgmms2.sys

watchdog.sys watchdog.sys+3ad0 fffff8044af80000 fffff8044af98000 0x00018000 0xf13839ab 3/30/2098 12:57:15 AM Microsoft® Windows® Operating System Watchdog Driver 10.0.19041.868 (WinBuild.160101.0800) Microsoft Corporation C:\windows\system32\drivers\watchdog.sys

At the top says:
Caused By Driver
watchdog.sys
 
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Just used DDU and did sfc /scannow because watchdog.sys is GPU driver related.

sfc /scannow
"
Windows Resource Protection found corrupt files and successfully repaired them.
For online repairs, details are included in the CBS log file located at
windir\Logs\CBS\CBS.log. For example C:\Windows\Logs\CBS\CBS.log. For offline
repairs, details are included in the log file provided by the /OFFLOGFILE flag."

Did those 2 things, I'll see if it no longer happens.
 
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Sohom said:
that is definitely a bad overclock... turn down the overclocks... also, update ur graphics driver... and also run cinebench, and see if it restarts....
Click to expand...
GPU is not overclocked anymore, its sitting at 0 on both clocks
Used to run way higher numbers before this happened (for like 1.5 years) and it was completely stable.
 
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Sohom said:
ok, seems there's an issue with ur mobo according to me... i asked for cinebench to rule out the cpu... it seems the ups may be to blame or ur mobo...
Click to expand...
Just did a Heaven Benchmark.
Got 4661 Score and didnt crash or reboot.

BUT something else happened.

After I finished the test and closed the program, I was typing right here the results that I typed above. And just as I was about to Post reply, both monitors went black, my mouse and keyboard were on and I was in voice chat with some buddies and I could still hear them and talk to them.
Everything in the PC itself was on, but for some reason the fans stopped spinning as this happened.

Had to power down the pc manually to boot back up again. Seems to me it was about to restart but didn't.
 
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These are the errors that I just got:
Application Error Event ID 1000
"
Faulting application name: StartMenuExperienceHost.exe, version: 0.0.0.0, time stamp: 0x4fe0bcb3
Faulting module name: KERNELBASE.dll, version: 10.0.19041.1151, time stamp: 0x891df6d3
Exception code: 0xc000027b
Fault offset: 0x000000000010bd3e
Faulting process id: 0x21a0
Faulting application start time: 0x01d796d3697d5430
Faulting application path: C:\windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe
Faulting module path: C:\windows\System32\KERNELBASE.dll
Report Id: 62bae83e-46a9-4bec-82f9-a5b2fe992e64
Faulting package full name: Microsoft.Windows.StartMenuExperienceHost_10.0.19041.1023_neutral_neutral_cw5n1h2txyewy
Faulting package-relative application ID: App"

"
Faulting application name: dwm.exe, version: 10.0.19041.746, time stamp: 0x6be51595
Faulting module name: KERNELBASE.dll, version: 10.0.19041.1151, time stamp: 0x891df6d3
Exception code: 0xe0464645
Fault offset: 0x000000000010bd3e
Faulting process id: 0x3e80
Faulting application start time: 0x01d796e17f56e9c2
Faulting application path: C:\windows\system32\dwm.exe
Faulting module path: C:\windows\System32\KERNELBASE.dll
Report Id: 8d7f186c-d76c-46a8-9c6f-081314c89fe3
Faulting package full name:
Faulting package-relative application ID: "

DxgKrnl Event ID 465
"Winlogon in session 1 (console) reuqested session stop using GPU, returned status STATUS_SUCCESS, with progress stage of successful"
 
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Just ran another Heaven Benchmark and got 5199 score because I set the settings to medium instead of high.
I did the exact same scenario and nothing so far, no reboots or both monitors black screen.
 
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How frequent are the restarts? Is XMP or DOCP on in the bios? One of my troubleshooting steps was turning docp off which prolonged and made my restarts more frequent, and worse. When I had a mobo issue, I was getting bluescreens. Make sure your ram is set to 3200 in bios. Sorry if not helpful but this is exactly what solved my issue.
 
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fortunetellerfrank said:
How frequent are the restarts? Is XMP or DOCP on in the bios? One of my troubleshooting steps was turning docp off which prolonged and made my restarts more frequent, and worse. When I had a mobo issue, I was getting bluescreens. Make sure your ram is set to 3200 in bios. Sorry if not helpful but this is exactly what solved my issue.
Click to expand...
I just did a CMOS reset to test, yes I have XMP enabled at 3200. Hopefully this works only time will tell.
 
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I bought a new PSU because my current PSU is kinda old, 650w gold EVGA G2 from like 2015 or 2016.

What I just did before I get my new PSU.
Used DDU and installed GPU drivers.
Did the scan command for corrupted files (It had corrupted files but the reboot still ocurred)
Tested CPU in cinebench, all good.
Tested GPU in Heaven Benchmark 8-10 times and no reboot (with the expection of one of the first ones that was done way before the thins I did below)
Just minutes from writing this, I reseted CMOS, updated BIOS (had a version from 2017), put XMP 3200 Mhz, CPU to 4.4 Ghz as I've always had it.
Hopefully this fixes it or I'll need to try the new PSU when I receive it.

Remember, so far I can play like normal meaning my games run smooth with no FPS drop or anything. I just get this random reboot like once every ~7 days. 2 out of 4 reboots have been while gaming and 1 was just in chrome and the other one was after I completed 1 Heaven benchmark (which both monitors turn black, no reboot ocurred and I could still hear my discord buddies and I could talk to them).
 
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Update, pc doesn't reboot anymore because I deactivated "restart on system crash".

But now, the game that I was playing Apex Legends, crashes with error hung and error_device_reset. And after the crash, both monitors lose signal, but I can still hear my discord friends, pc is running. I need to manually reboot the pc to get the display back.

I didn't change my PSU and returned the new one without opening the package because no reboots where occurring.

What I tried is putting On Debug Mode on Nvidia control panel and it helps with the crashes. Every time its on I can play without the monitors losing signal.
Theres an event Id in event viewer that says something about drivers stopped and restarted, need to get the exact error.

Honestly I feel, like I just need to build a new pc, but GPU market is expensive.
 
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