Question OMEN by HP Desktop PC - 870-210se CTO CPU hit 200 degrees just from windows defender antivirus running

[David_652]

My PC was overheating to the point of beeping with only the antivirus running. I took the cover off, plugged it in, and powered it up. I found two fans, which were working fine. The power supply felt cool so I imagine the intake fan was running.

No searches uncovered any data on how many fans this exact PC package is supposed to have. One: I'd like to have that data in case I missed something, something isn't working, or there are jacks for other fans I could add.

Two: if the fans are okay, what else should have caused the overheating? Based on the task manager, it was the Windows Defender Antivirus. The AV has caused it to run at full power before. But this time, the temperature readings got as high as 200 degrees Fahrenheit.

 

[rgd1101]

cpu cooler could be failing?

service manual

OMEN by HP Desktop PC - 870-210se CTO Manuals | HP® Customer Support

Manuals or user guides for your OMEN by HP Desktop PC - 870-210se CTO

support.hp.com

 

[David_652]

cpu cooler could be failing?

service manual

OMEN by HP Desktop PC - 870-210se CTO Manuals | HP® Customer Support

Manuals or user guides for your OMEN by HP Desktop PC - 870-210se CTO

support.hp.com

The manuals links for this PC at the HP Support site go to old links-only pages that all lead back to new product data.

I need to keep this PC in service. What are other reliable sources of old HP PC manuals? Where would you look for data on the issue you descibe and other potential causes?

 

[David_652]

I have a screenshot using Core Temp but you don't seem to allow attachments. Fans are only running load using Windows Defender AV, but temps still show hot even when not running anything and fans not running fast. It's showing max temps in the 170 to 200 degree range.

 

[David_652]

I booted into the UEFI bios settings and checked the thermal data. It said the liquid cooler fan is speed was 989 to 1164 RPM. Does that still sound like the CPU cooler, i.e., is it running too slow at that rate? Or what else might it be?

 

[David_652]

I think there might be a BIOS setting under thermal for manual>max cooling so the CPU cooler runs at full throttle all the time. The default setting is optimal. I also used the BIOS to turn off overclocking. And I set options in Cool Temp for overheat protection. But I think you sent me in the right direction. No more beeping or high CPU utilization just from running the Windows Defender AV. Hopefully this box will last until I get another. Getting my backup PC up to date in case I have to use it.

 

[rgd1101]

clean the case fan and the aio cpu cooler radiator/fan

 

[Kona45primo]

Get a new CPU cooler. Air is more durable and cheaper than liquid.

You can fix a broken AIO cooler, just replace

 

[David_652]

clean the case fan and the aio cpu cooler radiator/fan

So unscrew it at the four corners and take it off to clean it? Will I have to repaste on the CPU? Will the water run out of the system onto the motherboard? Where or what are the complete instructions for doing it?

 

[David_652]

Get a new CPU cooler. Air is more durable and cheaper than liquid.

You can fix a broken AIO cooler, just replace

eBay link to the CPU cooler

This appears to be a compatible CPU cooler. I can't tell if it's liquid or air. On my computer, tubes come from the CPU cooler to a couple other places. Do these contain the liquid? If I remove the cooler and these tubes, does the liquid run all over my motherboard?

 

[David_652]

The CPU liquid cooler fan is the original hardware. Can I clean the fan without removing the cooler?

 

[rgd1101]

The CPU liquid cooler fan is the original hardware. Can I clean the fan without removing the cooler?

you mean the radiator? you can try if you are careful

 

[David_652]

Right now I just want to clean the CPU fan. It looks like if I unscrew it and leave the tubes on I'm OK. Then I can clean the fan. But then I may have to add thermal grease, is that right before I put it back. Is that right or do I not have to add thermal grease when reseating it? Is there a way to clean that fan without removing it at all?

 

[rgd1101]

if you took it of from the cpu, yes, need to clean the old paste and add new thermal paste

https://blog-imgs-95.fc2.com/i/n/t/intelmaclife/20161031225725ed7.png

is this the one? yeah would be tough to get the radiator or the fan out unless the screw is on the back

 

[David_652]

What is the best way to clean it without removing it?

 

[rgd1101]

could try can air duster

 

[David_652]

Is the only fan on a liquid cooler the one in the radiator, or is there an additional fan in the heatsink on top of the CPU in these? It's an HP branded liquid cooler in an HP Omen 870.

The tubes on the liquid cooler vibrate so the radiator is working. The fan there is turning. I blew it out with an electric computer blower made for this purpose. There is a little dust residue on it. Is that enough to make a difference?

It doesn't seem to run too hot now even when I do stress tests. Was it a fluke?

I can't find any software that will tell me how fast the fan is running. Not even FanSpeed tells me that. I can't find any software that lets me manually adjust the fan speed either.

 

[Phaaze88]

Please use Celsius readings.
What is the cpu + gpu?

HP Omen 870

Is this the case?

Spoiler

Can you post an image of the interior? You must use an image hosting site, like imgur.com, to post pics here.

 

[David_652]

CPU
Intel Core i7 7700K
Cores 4
Threads 8
Name Intel Core i7 7700K
Code Name Kaby Lake
Package Socket 1151 LGA
Technology 14nm
Specification Intel Core i7-7700K CPU @ 4.20GHz
Family 6
Extended Family 6
Model E
Extended Model 9E
Stepping 9
Revision B0
Instructions MMX, SSE, SSE2, SSE3, SSSE3, SSE4.1, SSE4.2, Intel 64, NX, VMX, AES, AVX, AVX2, FMA3
Virtualization Supported, Disabled
Hyperthreading Supported, Enabled
Bus Speed 99.7 MHz
Stock Core Speed 4200 MHz
Stock Bus Speed 100 MHz
Average Temperature 95 °F [*that's 35 celsius right now]
Caches
L1 Data Cache Size 4 x 32 KBytes
L1 Instructions Cache Size 4 x 32 KBytes
L2 Unified Cache Size 4 x 256 KBytes
L3 Unified Cache Size 8192 KBytes
Manufacturer NVIDIA
Model GeForce GTX 1080
Device ID 10DE-1B80
Revision A2
Subvendor HP (103C)
Current Performance Level Level 0
Current GPU Clock 139 MHz
Current Memory Clock 405 MHz
Current Shader Clock 405 MHz
Voltage 0.625 V
Technology 16 nm
Bus Interface PCI Express x16
Temperature 97 °F
Driver version 31.0.15.3168
BIOS Version 86.04.3b.00.0a
Memory 4095 MB
Count of performance levels : 1
Level 1 - "Perf Level 0"
GPU Clock 1113 MHz
Shader Clock 5005 MHz

HP Omen 870-210se is the PC model.

Here is the pic over the CPU

https://imgur.com/a/Yjjutid

View: https://imgur.com/a/Yjjutid

 

[David_652]

I went into the power settings and set max CPU power to 99%. It should help address the overheating as well.

 

[David_652]

if you took it of from the cpu, yes, need to clean the old paste and add new thermal paste

https://blog-imgs-95.fc2.com/i/n/t/intelmaclife/20161031225725ed7.png

is this the one? yeah would be tough to get the radiator or the fan out unless the screw is on the back

Yes that looks like it exactly!

 

[David_652]

I used an AIDA64 stress test and at 100% cpu utilization it never got above 80 degress Celsius. I found a fan speed other than the GPU using HWMonitor. The other fan was FANPWMIN0. That fan never got above 52% max during the stress test. No beeps.

 

[Phaaze88]

HP Omen 870-210se is the PC model.

Here is the pic over the CPU

https://imgur.com/a/Yjjutid

View: https://imgur.com/a/Yjjutid

Please confirm if the case this PC uses is the same as the one I put in the spoiler earlier.

Your image is too close. I was asking for the entire interior to be visible.

 

[David_652]

Yes, it's the same case inside and out. The only thing that looks different is the placement of the additional hdd and the graphics unit looks different.

 

[Phaaze88]

The case looks like a hot box.

Aida64 settings matter. The cpu load from Defender ≠ whatever the Aida settings were.