Question possible Sound card malfunction?

[Krix0cris]

hi. im trying to fix a laptop that has no sound, not even when connected with speakers or HDMI.
the sound symbol has a red x and the audio category was hidden in the device manager.
has anyone experienced this before?
while i was looking into this problem i decided to upgrade to SSD (fresh install) and the problem went away for a few days.
need to know if its a software problem or if the sound card is going out.

need advice

 

[Grobe]

How long time have the laptop had this problem? Do you remember if something was changed (windows or drivers update) before the problem started.

In general - to test if this is related to software or hardware, I'll recommend to get a Linux live media - make a bootable USB drive (or DVD) and see if the computer is able to play any sound (youtube or something).

 

[Krix0cris]

will give it a try.

 

[hovogenius]

If your on a Laptop and reinstalling the drivers are stuck in a loop needing to restart try unplugging it from power and letting the battery die. then from a cold start the issue should fix itself. that just happened to me.