Question Front and rear audio jacks on motherboard, "Board Explorer" show as "Disconnected" as opposed to other slots' "Empty", and no audio output or input ?

[Omar Omari]

Front and back sound jacks on motherboard "Board Explorer" show as "Disconnected" as opposed to other slots' "Empty", and no audio output or input​

I have encountered this problem after buying this computer on facebook marketplace, and I didnt think to check the audio.

PC specs.

MBD: MSI B360 GAMING PLUS
CPU: i7 8700
GPU: GTX 1070 ti
OS: Windows 10 Home

I've been troubleshooting for hours. I tried:

- Driver updates, reinstalling drivers, resetting windows, reinstalling bios, and many, many settings changes
- Connecting the front jacks to a different computer(It worked)

At this point everything's leading me to assume its a motherboard problem, but im posting this thread to see if there's a solution i haven't tried
I bought a sound card and the sound from that works

Any ideas?

 

[Ralston18]

How did you connect the front jacks to another computer?

= = = =

Open Device Manager > View

Check to ensure that "Show hidden devices" is checked.

Then under the computer name expand "Audio inputs and outputs"

The objective being to see what audio devices are listed.

Take a screenshot that show the expanded list of audio components.

Post the screenshot here via imgur (www.imgur.com).

Use the green New Post button.

It may become necessary to do the same on that other computer when the front jacks are connected to it and working.

Next step being to look for missing services by checking through the list of audio devices.

 

[helpstar]

nahimic from microsoft store updated as well?
is the front panel correctly plugged into the jaud1 header?

HD Audio Controller [Enabled] in BIOS?

set default audio device to speaker, eventually windows did set it to HDMI or similar

 

[Omar Omari]

How did you connect the front jacks to another computer?

= = = =

Open Device Manager > View

Check to ensure that "Show hidden devices" is checked.

Then under the computer name expand "Audio inputs and outputs"

The objective being to see what audio devices are listed.

Take a screenshot that show the expanded list of audio components.

Post the screenshot here via imgur (www.imgur.com).

Use the green New Post button.

It may become necessary to do the same on that other computer when the front jacks are connected to it and working.

Next step being to look for missing services by checking through the list of audio devices.

Okay i did that, and i found that the Nahimic device has a problem, but this problem is gone after i use nahimic restore tool mentioned below

The C-MEDIA device is the sound card i purchased.

Here's the imgur link:

https://imgur.com/a/cUEcUpq

View: https://imgur.com/a/cUEcUpq

nahimic from microsoft store updated as well?
is the front panel correctly plugged into the jaud1 header?

HD Audio Controller [Enabled] in BIOS?

set default audio device to speaker, eventually windows did set it to HDMI or similar

I didnt have nahimic (i assume you mean the app) installed, when i did it prompted me to use nahimic restore tool. After i did that, the problem still persists, except now

I also made sure again that the audio controller is enabled in bios

I forgot to mention, but my monitor has sound output, but it doesnt work. I tried plugging my headset into the monitor, but all i got was static sound

 

[Ralston18]

Plugging the headset into the monitor may or may not be workable or fully workable.

Reasons: TS, TRS, TRRS.

FYI:

https://www.cablechick.com.au/blog/understanding-trrs-and-audio-jacks/

Some mismatch may be partially responsible for the other audio problems.

Take a look at the plugs and ports being used.

 

[Omar Omari]

Plugging the headset into the monitor may or may not be workable or fully workable.

Reasons: TS, TRS, TRRS.

FYI:

https://www.cablechick.com.au/blog/understanding-trrs-and-audio-jacks/

Some mismatch may be partially responsible for the other audio problems.

Take a look at the plugs and ports being used.

i have a headset with mic, L and R. I used i divergent (i think thats what its called) to split microphone from sound. The issue comes from the computer itself, as ive tried to use mutliple different headsets and microphones and none worked

 

[helpstar]

plug in the headset to the cmedia card and set it to the default audio device (picture control panel 1/2)

 

[Omar Omari]

plug in the headset to the cmedia card and set it to the default audio device (picture control panel 1/2)

Well you see, i dont want to use the sound card, i want to use the motherboard audio ports as they should be working

 

[helpstar]

remove the PCi audio card physically and try default audio device on realtek speakers

 

[Omar Omari]

remove the PCi audio card physically and try default audio device on realtek speakers

Ok i just tried that, didnt nothing changed aside from the device no longer being there and the realtek audio doesnt work

 

[helpstar]

reset the bios
try updating the audio drivers within device manager of windows

try using only earphones (without mic) for testing

what´s the usb audio device in conrtol panel?

 

[Omar Omari]

reset the bios
try updating the audio drivers within device manager of windows

try using only earphones (without mic) for testing

what´s the usb audio device in conrtol panel?

Ok i reset bios and reinstalled the audio drivers for the 100th time now, and used micless wired earbuds and its still the same results. i believe usb audio device is my camera, it has mic input but i dont think it has output

 

[helpstar]

try Ubuntu live , if it works there, it is a driver compatibility issue in windows
if it´s not working in Ubuntu either, it´s a motherboard problem.

 

[Omar Omari]

try Ubuntu live , if it works there, it is a driver compatibility issue in windows
if it´s not working in Ubuntu either, it´s a motherboard problem.

Ok i figures that out and there was still no sound so i guess its motherboard then

 

[Omar Omari]

How much money do you think i could sell this for if i make it clear it has an audio problem?

 

[helpstar]

maybe $400