[SOLVED] Graphics card (rx560m) is stuck at 214mhz

[Ven25]

Hello,
I've been having trouble with my graphics card recently. No matter what application I launch and how demanding it is the graphics card will not start clocking higher resulting in poor performance and my frustration. It is stuck like that a couple days by now. It has happened before but somehow fixed itself, or I fixed it, however not like I would know what helped because nothing I did resulted in immediate improvement. I have tried using DDU (Display Driver Uninstaller) in safe mode and reinstalling the drivers, didn't help. I have also tried installing msi afterburner and uninstalling it, as I have read something about it somewhere.
So... I'd like to ask you kindly for help with the issue.


hardware:
- Lenovo Ideapad 720-15IKB 81C7

• i7 8550U
• intel UHD Graphics 620 / rx560m
• 12Gb RAM
• win10

 

[SteveRX4]

PC Specs?

 

[Ven25]

PC Specs?

it's in the post now, thanks

 

[SteveRX4]

• i7 8550U
• intel UHD Graphics 620 / rx560m
• 12Gb RAM

PSU? Motherboard? Or is this a laptop? Make and model?

 

[Ven25]

• i7 8550U
• intel UHD Graphics 620 / rx560m
• 12Gb RAM

PSU? Motherboard? Or is this a laptop? Make and model?

oh, it's a laptop. Lenovo ideapad 720 - 15IKB
model 81C7

 

[SteveRX4]

Which Graphics are you having problems with - the HD620 or the rx560m?

 

[Ven25]

Which Graphics are you having problems with - the HD620 or the rx560m?

the rx

 

[SteveRX4]

My Radeon vii is currently running at 53MHz on idle.

Have you got the latest driver?

 

[Ven25]

My Radeon vii is currently running at 53MHz on idle.

Have you got the latest driver?

yup. 20.9.1

 

[SteveRX4]

Try resetting bios - https://www.surftec.com/support/kb/windows/bios-reset/

 

[Ven25]

Try resetting bios - https://www.surftec.com/support/kb/windows/bios-reset/

still stuck

 

[SteveRX4]

Is the laptop still on warranty?

 

[Ven25]

Is the laptop still on warranty?

Unfortunately, it's not

 

[SteveRX4]

I'm leaning towards your rx560m being faulty.
But I don't know how seeing as it works enough to change drivers.
If it was a PC I'd say try another GPU.

 

[Ven25]

I'm leaning towards your rx560m being faulty.
But I don't know how seeing as it works enough to change drivers.
If it was a PC I'd say try another GPU.

Yea, me too. Thank you for all the help, I appreciate it

 

[Ven25]

I changed the PCIe link state power management settings from maximum power savings (default) to off, and the graphics card started to work again.
Idk if it's the right fix however I guess it's worth a try if anyone has the same problem.