[SOLVED] Help explaining this crash error code

[Jackr987]

Hello I've been getting a couple of restarts, I think it only happens when playing a game.

0x3B(0xC0000005, 0xFFFFF80704FF35E3, 0xFFFF8B873F36E940, 0x0)
SYSTEM_SERVICE_EXCEPTION

I'm looking at doing a check for corrupted files, and a Disk check, followed by a RAM test, and a re-install of the GPU drivers.

If anyone has any ideas what these codes may mean, it would be greatly appreciated. Many thanks!



Edit:
System file check complete. Corrupted files found and repaired. Moving onto the next check.

 

[rgd1101]

full system spec? include brand and model of the psu

 

[Jackr987]

full system spec? include brand and model of the psu

Ryzen 7 5700x with max PBO
MSI b550 tomahawk
32gb DDR4 3600mhz
RTX 2060 Super
Corsair RM750X PSU
Win 10 home.

 

[Colif]

Can you follow option one on the following link - here - and then do this step below: Small memory dumps - Have Windows Create a Small Memory Dump (Minidump) on BSOD - that creates a file in c windows/minidump after the next BSOD

1. Open Windows File Explore
   
2. Navigate to C:\Windows\Minidump
   
3. Copy the mini-dump files out onto your Desktop
   
4. Do not use Winzip, use the built in facility in Windows
   
5. Select those files on your Desktop, right click them and choose 'Send to' - Compressed (zipped) folder
   
6. Upload the zip file to the Cloud (OneDrive, DropBox . . . etc.)
   
7. Then post a link here to the zip file, so we can take a look for you . . .
   

 

[Jackr987]

Can you follow option one on the following link - here - and then do this step below: Small memory dumps - Have Windows Create a Small Memory Dump (Minidump) on BSOD - that creates a file in c windows/minidump after the next BSOD

1. Open Windows File Explore
2. Navigate to C:\Windows\Minidump
3. Copy the mini-dump files out onto your Desktop
4. Do not use Winzip, use the built in facility in Windows
5. Select those files on your Desktop, right click them and choose 'Send to' - Compressed (zipped) folder
6. Upload the zip file to the Cloud (OneDrive, DropBox . . . etc.)
7. Then post a link here to the zip file, so we can take a look for you . . .

Hello

This OneDrive link should work! Many thanks

https://1drv.ms/u/s!AvQsutECb-fLjDnXF3IClrfcq3WH?e=Y5UdeK

 

[Jackr987]

Can you follow option one on the following link - here - and then do this step below: Small memory dumps - Have Windows Create a Small Memory Dump (Minidump) on BSOD - that creates a file in c windows/minidump after the next BSOD

1. Open Windows File Explore
2. Navigate to C:\Windows\Minidump
3. Copy the mini-dump files out onto your Desktop
4. Do not use Winzip, use the built in facility in Windows
5. Select those files on your Desktop, right click them and choose 'Send to' - Compressed (zipped) folder
6. Upload the zip file to the Cloud (OneDrive, DropBox . . . etc.)
7. Then post a link here to the zip file, so we can take a look for you . . .

I did a RAM test using MemTest86 and it came back as a pass, I uninstalled the GPU driver using DDU driver uninstaller, and did a fresh install.

The only thing that seems to have been an issue so far is the corrupted files that windows found and fixed.

 

[Colif]

so you clean installed since the dumps? or before?

results - click run as fiddle to see report


File: 090722-7375-01.dmp (Sep 8 2022 - 07:02:10)
BugCheck: [SYSTEM_SERVICE_EXCEPTION (3B)]
Probably caused by: memory_corruption (Process: WmiPrvSE.exe)
Uptime: 1 Day(s), 4 Hour(s), 41 Min(s), and 43 Sec(s)

Comment: 2 or more types of RAM are installed.

how long you been running 1 set of 16gb + 2 individual 8gb sticks?

8192MB	3200MHz	Unknown	CMK8GX4M1Z3200C16
8192MB	3200MHz	Unknown	CMK16GX4M2B3200C16
8192MB	3200MHz	Unknown	CMK8GX4M1Z3200C16
8192MB	3200MHz	Unknown	CMK16GX4M2B3200C16

1 x 8gb - https://www.corsair.com/ww/en/Categories/Products/Memory/VENGEANCE-LPX/p/CMK8GX4M1Z3200C16
2x8gb - https://www.corsair.com/ww/en/Categories/Products/Memory/VENGEANCE-LPX/p/CMK16GX4M2B3200C16

if its only a short time, that can cause your BSOD.
Sticks in sets only tested to run with the other sticks in that set.
Individual sticks not tested to run with any other sticks.
Mixing them together can cause BSOD
if you want 4x8gb its best to buy it as 1 set as it shouldn't cause any errors.

 

[Jackr987]

so you clean installed since the dumps? or before?

results - click run as fiddle to see report


File: 090722-7375-01.dmp (Sep 8 2022 - 07:02:10)
BugCheck: [SYSTEM_SERVICE_EXCEPTION (3B)]
Probably caused by: memory_corruption (Process: WmiPrvSE.exe)
Uptime: 1 Day(s), 4 Hour(s), 41 Min(s), and 43 Sec(s)

Comment: 2 or more types of RAM are installed.

how long you been running 1 set of 16gb + 2 individual 8gb sticks?

8192MB	3200MHz	Unknown	CMK8GX4M1Z3200C16
8192MB	3200MHz	Unknown	CMK16GX4M2B3200C16
8192MB	3200MHz	Unknown	CMK8GX4M1Z3200C16
8192MB	3200MHz	Unknown	CMK16GX4M2B3200C16

1 x 8gb - https://www.corsair.com/ww/en/Categories/Products/Memory/VENGEANCE-LPX/p/CMK8GX4M1Z3200C16
2x8gb - https://www.corsair.com/ww/en/Categories/Products/Memory/VENGEANCE-LPX/p/CMK16GX4M2B3200C16

if its only a short time, that can cause your BSOD.
Sticks in sets only tested to run with the other sticks in that set.
Individual sticks not tested to run with any other sticks.
Mixing them together can cause BSOD
if you want 4x8gb its best to buy it as 1 set as it shouldn't cause any errors.

I did a clean install of the GPU driver after the crashes. I've been running 16gb from one set for about a year plus. And more recently bought the same 16gb set again and installed that about two months ago. I also changed motherboard and CPU around this time as well.

So would you recommend removing the RAM (including the new ones) and replacing the whole lot with a new set of 32gb? I thought that due to them being the same make and model that there wouldn't be any issues :/

Thanks for your help though

 

[Colif]

I've been running 16gb from one set for about a year plus. And more recently bought the same 16gb set again and installed that about two months ago. I also changed motherboard and CPU around this time as well.

if the errors only started after adding ram, its the cause.

since you changed a few things, see if running 1 set produces errors

If you had a Intel CPU it might work but Ryzen a little more sensitive to running mismatched ram - it might have same specs but its mismatched as it wasn't sold together.

Even if both of the other 2 sticks were a set, it might still cause same problems as they not matched to work together. the more sticks you put together, the more chance of errors.

 

[Jackr987]

if the errors only started after adding ram, its the cause.

since you changed a few things, see if running 1 set produces errors

If you had a Intel CPU it might work but Ryzen a little more sensitive to running mismatched ram - it might have same specs but its mismatched as it wasn't sold together.

Even if both of the other 2 sticks were a set, it might still cause same problems as they not matched to work together. the more sticks you put together, the more chance of errors.

Alright I might replace the RAM and see how that goes, unfortunately (or fortunately) the crashes are rare, and replacing the old RAM might just be worth it for the sake of stability.

Thanks for your help.

 

[Colif]

Its probably a good idea to buy something that was tested on board
https://www.msi.com/Motherboard/MAG-B550-TOMAHAWK/support#mem
sort by RX 5000x

 

[Jackr987]

Its probably a good idea to buy something that was tested on board
https://www.msi.com/Motherboard/MAG-B550-TOMAHAWK/support#mem
sort by RX 5000x

Thanks, I went for this

https://www.amazon.co.uk/gp/product/B07RW6Z692/ref=ppx_yo_dt_b_asin_title_o00_s00?ie=UTF8&psc=1

Although I couldn't find it on the list. I can see plenty of corsair vengeance kits that have been tested but not this.

 

[Colif]

if you went here, and clicked search by compatibility, you could check to see if Corsair checked that ram with motherboard - https://www.corsair.com/us/en/Categories/Products/Memory/c/Cor_Products_Memory