Hi everyone!
I’m having a problem with my HP OMEN 17-ck1020nr, and I hope someone here can help or guide me in the right direction. Here’s what happened:
Months ago, I was using my laptop (not plugged in) and I was trying to see how long the battery lasted, so I decided to open the omen gaming hub, and saw that it had a mode for saving energy, I enabled it and then I saw the graphics switcher and put it to hybrid. Everything worked like normal, I was watching some YouTube videos and the laptop suddenly turned off, when I turned it back on, there was no image but if I plugged it into the HDMI it worked. I just thought that there was a classic problem with the screen and by turning it on and off it could work again. But it didn't turn back on.
I tried contacting the store that I bought the laptop from, and hp, and they both told me there was nothing they could do because the warranty expired (literally 1 week after the warranty expired this happened, maybe it's programmed obsolescence). So I had it in my closet for months, till I found a place in my city that seemed they could fix my laptop. I took it there and explained what had happened, they managed to turn it back on and everything worked perfectly, except for the nvidia GPU (3070ti), they tried doing a reballing and told me it didn't work. They told me that they also tried reprogramming the BIOS but nothing happened, and that I could wait 6 months to a year so new BIOS updates would be available and send it back so they could try again and maybe it could fix the problem.
The laptop is fully functional like a normal laptop just without the nvidia GPU. On the device manager, the GPU appears but with a small yellow triangle, and it says "Windows has stopped this device because it has reported problems (Code 43)."
So here are my questions:
Thanks in advance!
I’m having a problem with my HP OMEN 17-ck1020nr, and I hope someone here can help or guide me in the right direction. Here’s what happened:
Months ago, I was using my laptop (not plugged in) and I was trying to see how long the battery lasted, so I decided to open the omen gaming hub, and saw that it had a mode for saving energy, I enabled it and then I saw the graphics switcher and put it to hybrid. Everything worked like normal, I was watching some YouTube videos and the laptop suddenly turned off, when I turned it back on, there was no image but if I plugged it into the HDMI it worked. I just thought that there was a classic problem with the screen and by turning it on and off it could work again. But it didn't turn back on.
I tried contacting the store that I bought the laptop from, and hp, and they both told me there was nothing they could do because the warranty expired (literally 1 week after the warranty expired this happened, maybe it's programmed obsolescence). So I had it in my closet for months, till I found a place in my city that seemed they could fix my laptop. I took it there and explained what had happened, they managed to turn it back on and everything worked perfectly, except for the nvidia GPU (3070ti), they tried doing a reballing and told me it didn't work. They told me that they also tried reprogramming the BIOS but nothing happened, and that I could wait 6 months to a year so new BIOS updates would be available and send it back so they could try again and maybe it could fix the problem.
The laptop is fully functional like a normal laptop just without the nvidia GPU. On the device manager, the GPU appears but with a small yellow triangle, and it says "Windows has stopped this device because it has reported problems (Code 43)."
So here are my questions:
- Has anyone experienced something similar with a gaming laptop and managed to fix it?
- Could enabling hybrid mode in the omen gaming hub could have caused this issue, or was it just bad timing?
- Should I try switching back to discrete graphics in the omen gaming hub, or could that risk the same thing happening?
Thanks in advance!
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