- Jul 22, 2016
- 40
- 0
- 1,530
Hello everyone! As the title says I have serious problem with my internet which keeps disconnecting for 5-20 seconds then reconnects automatically.
The timing of these interruptions is random, for example I can get more than 5 disconnects every 20 minutes, an hour or few hours.
The Router is in the living room, and my bedroom is upstairs, but I managed to get the Ethernet cable all the way up to my bedroom. Today I had about 40 disconnects while playing online games which is really frustrating. I can't play anything that requires internet connection for more than 5 minutes. The thing is that I just moved into a new house last week and the previous tenants used to have the same ISP as I have. I installed the internet few days ago. In the previous house I had a cat5e cable which was very thin and same thing happened, but rarely, like one day a week for maximum of 2-3 times per day which was very decent and I could have lived with it.
For the new house, I bought a Cat6a cable which is very thick for more protection of the wires, because I thought the cheap Cat5e cable may be the problem.
I am using a Virgin Media Hub 3.0 and at the back of the router are 4 Ethernet ports. When the cable is connected there is a green light that is constantly flashing, but as soon as I get disconnected, the light turns off. The other lights of the router are working fine, even the WiFi is working properly. When my computer gets disconnected, my phone and other devices from the house that are using wifi are working properly . I even have a 1-2 meters cable from the virgin media themselves and I've moved my computer to the living room just to test it, unfortunately the same result as with my Cat6a cable.
I've tired to restart and reset the router, change Ethernet ports and update the network drivers but no success.
I am really wondering what the problem could be, it wasn't that bad in the previous house with the cheaper Ethernet cable, but now it's just unbearable
The timing of these interruptions is random, for example I can get more than 5 disconnects every 20 minutes, an hour or few hours.
The Router is in the living room, and my bedroom is upstairs, but I managed to get the Ethernet cable all the way up to my bedroom. Today I had about 40 disconnects while playing online games which is really frustrating. I can't play anything that requires internet connection for more than 5 minutes. The thing is that I just moved into a new house last week and the previous tenants used to have the same ISP as I have. I installed the internet few days ago. In the previous house I had a cat5e cable which was very thin and same thing happened, but rarely, like one day a week for maximum of 2-3 times per day which was very decent and I could have lived with it.
For the new house, I bought a Cat6a cable which is very thick for more protection of the wires, because I thought the cheap Cat5e cable may be the problem.
I am using a Virgin Media Hub 3.0 and at the back of the router are 4 Ethernet ports. When the cable is connected there is a green light that is constantly flashing, but as soon as I get disconnected, the light turns off. The other lights of the router are working fine, even the WiFi is working properly. When my computer gets disconnected, my phone and other devices from the house that are using wifi are working properly . I even have a 1-2 meters cable from the virgin media themselves and I've moved my computer to the living room just to test it, unfortunately the same result as with my Cat6a cable.
I've tired to restart and reset the router, change Ethernet ports and update the network drivers but no success.
I am really wondering what the problem could be, it wasn't that bad in the previous house with the cheaper Ethernet cable, but now it's just unbearable
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