Question Laptop does nothing when lid is closed

[sankari ram]

My HP 15 bs model's hinge was broken so i got it replaced at service center. Now if i close the lid, its not being shutdown/sleep/hibernate. The store guy says its software issue. Is it true or did he did he miss something?
Thanks in advance!

 

[sankari ram]

My HP 15 bs model's hinge was broken so i got it replaced at service center. Now if i close the lid, its not being shutdown/sleep/hibernate. The store guy says its software issue. Is it true or is it a hardware fault?
Thanks in advance.

 

[Phillip Corcoran]

Check Power Options in Control Panel, specifically "Choose what closing the lid does" (or something like that). They may have changed the setting.

 

[Phillip Corcoran]

Check Power Options in Control Panel, specifically for "Choose what closing the lid does" ---- service centre may have changed the setting for the job they had to do.

 

[sankari ram]

Thanks for replying . I have checked everything, in control panel, in device manager as well. Everywhere it is set to shutdown. But still its not working.

 

[sankari ram]

Thanks for replying. Tried in control panel and device manager. Its not working.

 

[jsmithepa]

Sometimes these power settings reside with a vendor's specific (HP) App.

 

[sankari ram]

Thanks for replying. Tried that. No point. They haven't touched the software. I didn't give them my login pin.