[SOLVED] Laptop restarting without BSOD when playing games, after installing new RAM ?

[KritzelnR]

A few days ago i decided to buy a single SODIMM 8gb 3200mhz ram as a 2nd ram for my laptop which is an Acer Aspire 5 a515-45-R1ZM and when i installed it the system recognizes it and i could use the laptop as usual, but when i start to play some games (Elden ring, DOTA 2) the laptop will suddenly just reboot without any kind of BSOD screen. At first i thought it was faulty ram so i got it swapped out for a new one but then new one also makes my computer restart with no BSOD screen. I checked WhoCrashed and BlueScreenView to see if i could get more information regarding my crashes but there's either no dump files that are created or the dump files are corrupted (according to WhoCrashed)

I also tested my laptop using FurMark to see if it will reboot by itself and it did reboot by itself with no BSOD screen.

Could the problem be with faulty drivers or some kind ? i'm honestly at a loss and any kind of help would be appreciated.

Here are the dump of crashes that happened today, im going to add more if it continues to happen : https://drive.google.com/drive/folders/1nP6rvHG8Y2GhCI01VVonZg7kY4PzN15U?usp=sharing

Below is the information regarding the new ram stick that i bought.

 

[KritzelnR]

Today i decided to reinstall my AMD Drivers using the auto detect software from AMD but when i installed it i got error 1603 and the installation failed, so i went into safe mode and used DDU to uninstall the graphics driver just in case, the uninstall process was successful but when my laptop was about to restart , it took a long time and was stuck on the Restarting screen for about 5 - 6 minutes before it showed me a BSOD with DRIVER_POWER_STATE_FAILURE as a message and when i try to install the drivers again it gave me the same error.

Can anyone explain what is wrong with my machine ? I posted the dump files in here : DUMPS

 

[Colif]

its not the ram , maybe I should merge that thread into this one...

had you got errors before swapping ram? nvm, i see you did - https://forums.tomshardware.com/thr...iver-update-amd-ryzen-5-5500u-laptop.3761976/

hmm, wonder if it shows same cause.

it would be odd since you supposedly uninstalled the sata drivers then.

can you run hdtune trial on the C drive and look on health tab - https://www.hdtune.com/

 

[gardenman]

Hi, I ran the dump files through the debugger and got the following information: https://jsfiddle.net/okf1374L/show This link is for anyone wanting to help. You do not have to view it. It is safe to "run the fiddle" as the page asks.

Spoiler: Dump File Results

File information:	051622-9015-01.dmp (May 15 2022 - 19:54:35)
Bugcheck:	IRQL_NOT_LESS_OR_EQUAL (A)
Probably caused by:	memory_corruption (Process running at time of crash: Discord.exe)
Uptime:	0 Day(s), 0 Hour(s), 17 Min(s), and 14 Sec(s)

File information:	051622-7875-01.dmp (May 16 2022 - 08:04:59)
Bugcheck:	BugCheck 1000009F, {4, 12c, ffffd6810415a040, fffff8073962a800} (1000009F)
Probably caused by:	ntkrnlmp.exe (Process running at time of crash: System)
Uptime:	0 Day(s), 0 Hour(s), 07 Min(s), and 00 Sec(s)

File information:	051622-7625-01.dmp (May 16 2022 - 06:23:44)
Bugcheck:	PAGE_FAULT_IN_NONPAGED_AREA (50)
Probably caused by:	memory_corruption (Process running at time of crash: FurMark.exe)
Uptime:	0 Day(s), 0 Hour(s), 14 Min(s), and 04 Sec(s)

File information:	051522-8765-01.dmp (May 14 2022 - 20:53:27)
Bugcheck:	DRIVER_POWER_STATE_FAILURE (9F)
Driver warnings:	*** WARNING: Unable to verify timestamp for amd_xata.sys
Probably caused by:	pci.sys (Process running at time of crash: System)
Uptime:	0 Day(s), 0 Hour(s), 56 Min(s), and 29 Sec(s)

File information:	MEMORY.DMP (May 15 2022 - 11:01:37)
Bugcheck:	DRIVER_IRQL_NOT_LESS_OR_EQUAL (D1)
Probably caused by:	Unknown_Image (Process running at time of crash: https://www.google.com/search?q=)
Uptime:	0 Day(s), 0 Hour(s), 19 Min(s), and 37 Sec(s)

Comment: 2 or more types of RAM are installed. This is common on laptops.

System: Aspire A515-45
Support page: https://www.acer.com/ac/en/US/content/support-product/8859?b=1

This information can be used by others to help you. Someone else will post with more information. Please wait for additional answers. Good luck.

 

[Colif]

Mar 19 2015	amd_sata.sys	AMD SATA Controller AHCI Device driver http://support.amd.com/
Mar 19 2015	amd_xata.sys	AMD Stor Filter driver http://support.amd.com/

i know you said you took them off last time but they there again?
error is in the storage filter driver part, since they both have same date I am guessing they same driver package.

Crash 4 likely caused by Xata driver, I don't see them listed on the Acer site so unsure why they back again.
crash 5 is corrupted

in process of finding one thing I found

Hi,
Get another 8GB DDR4 3200MHz with CL value of 22 and install to make the total memory of 16GB, it will function in dual channel mode, avoid buying any module with XMP profile or automatic overclocking feature, like Kingston HyperX or Corsair modules.

https://community.acer.com/en/discu...choose-the-right-ram-for-my-acer-a515-45-r58w

so you new ram is CL 21, and your old stick is CL 22. https://memory.net/product/hma81gs6...3200-sodimm-pc4-25600s-single-rank-x8-module/
that could be part of it.