Question my pc keeps shutting down when playing games

[rodrikIII]

So i had this pc for 2 years now and never faced any issue at all until yesterday where all of the sudden my pc shuts off while playing a game then it restarts itself and no error message popped up and it kept happening when I play games after few minutes it shuts off randomly, And I checked the temp it was fine and the pc doesnt make any weird noise at all. I have no idea what could be the problem

 

[rodrikIII]

SPECS:

Ballistix Sport LT 16GB Kit (4GBx4


EVGA 500 W1, 80+ WHITE 500W

CRYORIG H7 Tower Cooler
)


Intel Core i5-7600K LGA 1151
EVGA GeForce GTX 1070
ASUS PRIME Z270-K LGA1151

 

[inVested]

Sounds to me like it's an overheating issue though you've said you checked the temps.

Have you tried checking the system logs in Event Viewer? There could be a possible 1074 code that could help in this situation.

 

[mdd1963]

A system doing hard power offs under a gaming load could easily be a failing PSU, as well...

You can check thermals in or outside of gaming with HWMonitor...; run CPU-Z/bench/cpu stress to check CPU temps, if no throttling, then the PSU failing under a heavy GPU load is certainly a possible if not probable suspect....

 

[rodrikIII]

Sounds to me like it's an overheating issue though you've said you checked the temps.

Have you tried checking the system logs in Event Viewer? There could be a possible 1074 code that could help in this situation.

I just checked the event logs and it shows that there has been 5 critical errors here is a screen shot I never used this thing before so does this give you an idea ?

https://imgur.com/0qISbB2

View: https://imgur.com/0qISbB2

 

[rodrikIII]

A system doing hard power offs under a gaming load could easily be a failing PSU, as well...

You can check thermals in or outside of gaming with HWMonitor...; run CPU-Z/bench/cpu stress to check CPU temps, if no throttling, then the PSU failing under a heavy GPU load is certainly a possible if not probable suspect....

I am sorry but what do you mean by run CPU-Z/bench/cpu stress to check CPU temps, do you want me to start a game and see the temp of my cpu and gpu ? I did that before it looked fine to me.

 

[inVested]

I just checked the event logs and it shows that there has been 5 critical errors here is a screen shot I never used this thing before so does this give you an idea ?

On the left side, expand Windows Logs and then click on System.

https://imgur.com/S1REwcU

View: https://imgur.com/S1REwcU


This should give you a list of System events. You'll see an Event ID column.

https://imgur.com/zhLliGg

View: https://imgur.com/zhLliGg


You can either scroll through to see if you can find a 1074 Event ID. Or you can use the Find option on the right side under the actions menu.

https://imgur.com/wbCzOIF

View: https://imgur.com/wbCzOIF
and look for 1074.

You'll want to click on the event row and then take a look at the General tab on the bottom for (hopefully) an explanation that can steer you in the right direction.

 

[rodrikIII]

On the left side, expand Windows Logs and then click on System.

https://imgur.com/S1REwcU

View: https://imgur.com/S1REwcU


This should give you a list of System events. You'll see an Event ID column.

https://imgur.com/zhLliGg

View: https://imgur.com/zhLliGg


You can either scroll through to see if you can find a 1074 Event ID. Or you can use the Find option on the right side under the actions menu.

https://imgur.com/wbCzOIF

View: https://imgur.com/wbCzOIF
and look for 1074.

You'll want to click on the event row and then take a look at the General tab on the bottom for (hopefully) an explanation that can steer you in the right direction.

ok this came up

https://imgur.com/kkUddVY

View: https://imgur.com/kkUddVY

 

[mamasan2000]

Could be dust, could be thermal paste that is dried and caked. Could be overheating. Monitor temps with HWinfo. Run like a Cinebench R20 run to push all cores 100%. Does it reboot?
Could be bad power connections, check all cables.
Check that all fans are spinning, especially CPU.

 

[RLarcosPES2]

If there is NO overheating issue even with stress testing(You need to stress test the GPU alongside the CPU and the ram and everything AIDA64 does everything) you must check for bad voltages on the PSU, if they are ok that leaves only 2 possible culrprits… The motherboard and the CPU. All of these apply if you have removed ALL but the basic peripherals(keyboard and mouse, once a faulty keyboard didn't allow my PC to boot).

 

[rodrikIII]

If there is NO overheating issue even with stress testing(You need to stress test the GPU alongside the CPU and the ram and everything AIDA64 does everything) you must check for bad voltages on the PSU, if they are ok that leaves only 2 possible culrprits… The motherboard and the CPU. All of these apply if you have removed ALL but the basic peripherals(keyboard and mouse, once a faulty keyboard didn't allow my PC to boot).

how do I check if there was bad voltages ?

 

[rodrikIII]

Could be dust, could be thermal paste that is dried and caked. Could be overheating. Monitor temps with HWinfo. Run like a Cinebench R20 run to push all cores 100%. Does it reboot?
Could be bad power connections, check all cables.
Check that all fans are spinning, especially CPU.

I just did the test it didnt reboot all the fines are spinning, if its a thermal paste issue or dust the temp should be high right ? cause it looks good to me it was on 60c when I did the test

 

[RLarcosPES2]

You need a polymeter. Better go to some electrician or a competent IT technician in you area to check if each of the cables gives the voltage that the PSU sticker says.
If you want to do it yourself grab a polymeter and short every single colour of cable in your PSU's 24 pin connector with the green one. Then check and compare the voltages with the sticker on a PSU with a bunch of numbers on it. It can be a lengthy process so better stress test EVERYTHING in your PC as I said above first and check temps. Also I saw that you have a 500 Watt PSU. Intel CPUs misreport their TDP and if you have many hard drives and other peripherals 500 maybe won't cut it.

 

[mamasan2000]

I just did the test it didnt reboot all the fines are spinning, if its a thermal paste issue or dust the temp should be high right ? cause it looks good to me it was on 60c when I did the test

How hot does your GPU get? Try Unigine Superposition or 3Dmark.
Something seems to trigger a overtemp protection.
Kernel Power is hard to diagnose, could be next to anything.
Have you overclocked anything? Played with fan curves?

 

[rodrikIII]

How hot does your GPU get? Try Unigine Superposition or 3Dmark.
Something seems to trigger a overtemp protection.
Kernel Power is hard to diagnose, could be next to anything.
Have you overclocked anything? Played with fan curves?

I played the Witcher 3 on ultra setting
and the GPU sits on 60c so does the CPU, and no I didnt overclock anything and didnt do anything with the fans at all. I am gonna try 3Dmark to check again

 

[mamasan2000]

Out of curiosity, how many watts does your PSU push on the 12V?
Edit: "Supporting 40a on a single +12V rail..." I wonder if that could be the issue.
480 watts. Wouldn't leave much power to the rest of the components. If CPU and GPU pulls almost all of it.
Doesn't sound like temps. I would check all power cables. Pull em out and push em back in.

A PSU like that usually comes with cheap cases. A brother of mine had to replace his 500 watt PSU within a year. It broke down. Can't remember brand but Corsair, EVGA, one of the bigger brands.

 

[rodrikIII]

Out of curiosity, how many watts does your PSU push on the 12V?
Edit: "Supporting 40a on a single +12V rail..." I wonder if that could be the issue.
480 watts. Wouldn't leave much power to the rest of the components. If CPU and GPU pulls almost all of it.
Doesn't sound like temps. I would check all power cables. Pull em out and push em back in.

A PSU like that usually comes with cheap cases. A brother of mine had to replace his 500 watt PSU within a year. It broke down. Can't remember brand but Corsair, EVGA, one of the bigger brands.

You need a polymeter. Better go to some electrician or a competent IT technician in you area to check if each of the cables gives the voltage that the PSU sticker says.
If you want to do it yourself grab a polymeter and short every single colour of cable in your PSU's 24 pin connector with the green one. Then check and compare the voltages with the sticker on a PSU with a bunch of numbers on it. It can be a lengthy process so better stress test EVERYTHING in your PC as I said above first and check temps. Also I saw that you have a 500 Watt PSU. Intel CPUs misreport their TDP and if you have many hard drives and other peripherals 500 maybe won't cut it.

On the left side, expand Windows Logs and then click on System.

https://imgur.com/S1REwcU

View: https://imgur.com/S1REwcU


This should give you a list of System events. You'll see an Event ID column.

https://imgur.com/zhLliGg

View: https://imgur.com/zhLliGg


You can either scroll through to see if you can find a 1074 Event ID. Or you can use the Find option on the right side under the actions menu.

https://imgur.com/wbCzOIF

View: https://imgur.com/wbCzOIF
and look for 1074.

You'll want to click on the event row and then take a look at the General tab on the bottom for (hopefully) an explanation that can steer you in the right direction.

A system doing hard power offs under a gaming load could easily be a failing PSU, as well...

You can check thermals in or outside of gaming with HWMonitor...; run CPU-Z/bench/cpu stress to check CPU temps, if no throttling, then the PSU failing under a heavy GPU load is certainly a possible if not probable suspect....

so it turns out the power strip that I was using was trash so I changed it and I didnt crash after that LOL sorry for wasting your time I am dumb

 

[inVested]

so it turns out the power strip that I was using was trash so I changed it and I didnt crash after that LOL sorry for wasting your time I am dumb

Glad you were able to figure out your problem.