Question PC Crashed - No HDMI Signal, USB Ports Not Working On Boot

[ElliotSmithhh00]

Hi,

Today I finished my new PC build which included new Arctic fans and two RGB strips. Once assembled, I played Age of Empires for about 4 hours.
Whilst playing my PC crashed unexpectedly and turned off, so I decided to open up my PC and ensure all my cables were firmly in place.
I then rebuilt my PC, reassembled all the parts and booted the PC.

The PC turned on however, I had no HDMI signal from my GPU and USB ports were not working.

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PC Specs

AMD Ryzen™ 5 3600X, AM4, Zen 2, 6 Core, 12 Thread, 3.8GHz, 4.4GHz Turbo, 32MB L3, PCIe 4.0, 95W, CPU, +Wraith Spire

8GB MSI Radeon RX 580 ARMOR OC, 14nm Polaris, 2304 Streams, 1366MHz Boost, 8000MHz GDDR5, DP/HDMI/DVI-D

MSI B450M MORTAR MAX Motherboard

be quiet! Dark Rock Pro 4, 250W TDP, CPU cooler

Corsair RM650, RM Series, 80 Plus Gold Certified

16gb Corsair Vengeance RAM

I suspected it could have been a PSU problem, but I am not sure. The RGB lights were dimmed down more than normal.

Any advice would be greatly appreciated! Many thanks

 

[bluecalex]

When you boot it up, do any lights on the EX Debug LED come on, IE CPU, DRAM, VGA etc

 

[ElliotSmithhh00]

The EX Debug light comes on and I think its the CPU light.

 

[bluecalex]

Try re seating the RAM or booting with 1 ram stick

 

[ElliotSmithhh00]

Okay, I'll try, thanks.

 

[zNaxxxx]

Hi,

Today I finished my new PC build which included new Arctic fans and two RGB strips. Once assembled, I played Age of Empires for about 4 hours.
Whilst playing my PC crashed unexpectedly and turned off, so I decided to open up my PC and ensure all my cables were firmly in place.
I then rebuilt my PC, reassembled all the parts and booted the PC.

The PC turned on however, I had no HDMI signal from my GPU and USB ports were not working.

---------------------------------------------------
PC Specs

AMD Ryzen™ 5 3600X, AM4, Zen 2, 6 Core, 12 Thread, 3.8GHz, 4.4GHz Turbo, 32MB L3, PCIe 4.0, 95W, CPU, +Wraith Spire

8GB MSI Radeon RX 580 ARMOR OC, 14nm Polaris, 2304 Streams, 1366MHz Boost, 8000MHz GDDR5, DP/HDMI/DVI-D

MSI B450M MORTAR MAX Motherboard

be quiet! Dark Rock Pro 4, 250W TDP, CPU cooler

Corsair RM650, RM Series, 80 Plus Gold Certified

16gb Corsair Vengeance RAM

I suspected it could have been a PSU problem, but I am not sure. The RGB lights were dimmed down more than normal.

Any advice would be greatly appreciated! Many thanks

The problem could be gpu sag, if you simply put something underneath the gpu to hold it up to the right place it could fix it

 

[ElliotSmithhh00]

I've tried holding the GPU up to avoid any sag and I'm still getting the same error. I've cleaned all the thermal paste and re-seated the CPU and I'm still getting the same error.

 

[ElliotSmithhh00]

Try re seating the RAM or booting with 1 ram stick

I have completed this test however the ez debug for cpu is still lit.