Question PC Crashed - No HDMI Signal, USB Ports Not Working On Boot

Sep 6, 2020
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Hi,

Today I finished my new PC build which included new Arctic fans and two RGB strips. Once assembled, I played Age of Empires for about 4 hours.
Whilst playing my PC crashed unexpectedly and turned off, so I decided to open up my PC and ensure all my cables were firmly in place.
I then rebuilt my PC, reassembled all the parts and booted the PC.

The PC turned on however, I had no HDMI signal from my GPU and USB ports were not working.

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PC Specs
AMD Ryzen™ 5 3600X, AM4, Zen 2, 6 Core, 12 Thread, 3.8GHz, 4.4GHz Turbo, 32MB L3, PCIe 4.0, 95W, CPU, +Wraith Spire
8GB MSI Radeon RX 580 ARMOR OC, 14nm Polaris, 2304 Streams, 1366MHz Boost, 8000MHz GDDR5, DP/HDMI/DVI-D
MSI B450M MORTAR MAX Motherboard
be quiet! Dark Rock Pro 4, 250W TDP, CPU cooler
Corsair RM650, RM Series, 80 Plus Gold Certified
16gb Corsair Vengeance RAM

I suspected it could have been a PSU problem, but I am not sure. The RGB lights were dimmed down more than normal.

Any advice would be greatly appreciated! Many thanks :)
 
Sep 6, 2020
4
0
10
0
Hi,

Today I finished my new PC build which included new Arctic fans and two RGB strips. Once assembled, I played Age of Empires for about 4 hours.
Whilst playing my PC crashed unexpectedly and turned off, so I decided to open up my PC and ensure all my cables were firmly in place.
I then rebuilt my PC, reassembled all the parts and booted the PC.

The PC turned on however, I had no HDMI signal from my GPU and USB ports were not working.

---------------------------------------------------
PC Specs
AMD Ryzen™ 5 3600X, AM4, Zen 2, 6 Core, 12 Thread, 3.8GHz, 4.4GHz Turbo, 32MB L3, PCIe 4.0, 95W, CPU, +Wraith Spire
8GB MSI Radeon RX 580 ARMOR OC, 14nm Polaris, 2304 Streams, 1366MHz Boost, 8000MHz GDDR5, DP/HDMI/DVI-D
MSI B450M MORTAR MAX Motherboard
be quiet! Dark Rock Pro 4, 250W TDP, CPU cooler
Corsair RM650, RM Series, 80 Plus Gold Certified
16gb Corsair Vengeance RAM

I suspected it could have been a PSU problem, but I am not sure. The RGB lights were dimmed down more than normal.

Any advice would be greatly appreciated! Many thanks :)
The problem could be gpu sag, if you simply put something underneath the gpu to hold it up to the right place it could fix it
 
Sep 6, 2020
5
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10
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I've tried holding the GPU up to avoid any sag and I'm still getting the same error. I've cleaned all the thermal paste and re-seated the CPU and I'm still getting the same error.
 

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