[SOLVED] Please help! Frequent BSOD errors

[anchus]

For more than a month now, I've been getting frequent BSOD errors and I'm not able to use my laptop properly.
It shows WHEA_UNCORRECTABLE_ERROR and when I check the event log, I see these :
Event ID 6008
Event ID 161
Event ID 1101
I tried most of the things I can, I don't know if I'm missing anything .
I checked my SSD health which shows 99% in CrystalDisk, ran Windows memory diagnostic and found no problem with RAM. Reset BIOS to defaults, updated BIOS.

At first I thought it was a Windows Update problem and I reset Windows after trying so many update uninstalls and installs unsuccessfully. Even after fresh install it is sill happening. I also tried updating drivers from Device Manager, disabling both Graphics card at different times and still not working.

It had stopped showing errors for almost a week when I opened the laptop and took out SSD and RAM and placed it back. But when I plugged in a USB after a week it started again and I remember the first time it happened was also after I plugged in an external hard disk via USB. So I'm not sure if it has anything to do with internal connections

Any help is appreciated and happy to share more info if you need it. My system specs:

Model No. - MSI GL63 8RC
Intel Core i5-8300H CPU @ 2.30 GHZ 2.30 GHZ
8 GB RAM
500 GB Crucial P5 SSD ( which I changed 6 months back cuz HDD got corrupted )
NVIDIA GeForce GTX 1050 4GB
Intel UHD 630

Thanks!

 

[Lutfij]

Can you please state what BIOS version you're on for your laptop? As a side note, what version of Windows 10 are you on? Use HWMonitor to keep an eye on temps for your laptop, when you experience the errors/lockups. Speaking of keeping an eye, did you manually install all relevant drivers for your laptop? You should be able to find any and/or all drivers for said laptop on MSI's support page, here.

When installing drivers, always make sure you install them in an elevated command, i.e, Right click installer>Run as Administrator.

Mind sharing where you sourced your installer for Windows 10?

 

[anchus]

Can you please state what BIOS version you're on for your laptop? As a side note, what version of Windows 10 are you on? Use HWMonitor to keep an eye on temps for your laptop, when you experience the errors/lockups. Speaking of keeping an eye, did you manually install all relevant drivers for your laptop? You should be able to find any and/or all drivers for said laptop on MSI's support page, here.

When installing drivers, always make sure you install them in an elevated command, i.e, Right click installer>Run as Administrator.

Mind sharing where you sourced your installer for Windows 10?

Thanks you so much for your quick reply. My BIOS version/date is:
American Mega Trends Inc. E16P6IMS.109, 22-05-2019
Windows version: Windows 10 Home Version 10.0.19041

I haven't seen any temperature spikes yet at the time of errors but I'll check that next time.
I'll manually install the drivers from the link you gave now.

I got the installer from Windows 10 official website.

Thanks!

 

[Colif]

try running this on CPU - https://downloadcenter.intel.com/download/19792/Intel-Processor-Diagnostic-Tool

you have latest bios - https://www.msi.com/Laptop/support/GL63-8RC
Do you have intel extreme overclocking utility installed (unlikely on laptop but you never know)

But when I plugged in a USB after a week it started again and I remember the first time it happened was also after I plugged in an external hard disk via USB. So I'm not sure if it has anything to do with internal connections

whea = windows hardware error architecture.
it can be any hardware

try installing intel management engine interface, its about closest I can think of that might help with USB - https://www.msi.com/Laptop/support/GL63-8RC#down-driver&Win10 64
the actual USB drivers built into win 10, you don't need extras.
if it was same USB each time you could maybe say it was drive. Was it the same input on laptop?

 

[anchus]

try running this on CPU - https://downloadcenter.intel.com/download/19792/Intel-Processor-Diagnostic-Tool

you have latest bios - https://www.msi.com/Laptop/support/GL63-8RC
Do you have intel extreme overclocking utility installed (unlikely on laptop but you never know)


whea = windows hardware error architecture.
it can be any hardware

try installing intel management engine interface, its about closest I can think of that might help with USB - https://www.msi.com/Laptop/support/GL63-8RC#down-driver&Win10 64
the actual USB drivers built into win 10, you don't need extras.
if it was same USB each time you could maybe say it was drive. Was it the same input on laptop?

I've manually installed all drivers from the website
Ran the test, all showed pass. Attached its screenshot :
https://drive.google.com/file/d/1I91W8zV2r01pQphOGWv13LzUOhnEhxP2/view?usp=sharing

I don't have intel extreme overclocking utility installed.

Sorry but I didn't understand your last question

 

[Colif]

did you use the same USB slot on laptop both times?

I want to see what drivers you have, its rare a whea error is drivers but worth a look
Can you download and run Driverview - http://www.nirsoft.net/utils/driverview.html

All it does is looks at drivers installed; it won't install any (this is intentional as 3rd party driver updaters often get it wrong)

When you run it, go into view tab and set it to hide all Microsoft drivers, will make list shorter.

Now its up to you, you can look through the drivers and try to find old drivers, or you can take a screenshot from (and including)Driver name to (and including)Creation date.

upload it to an image sharing website and show link here

All I would do is look at driver versions (or dates if you lucky to have any) to see what might have newer versions.

 

[anchus]

did you use the same USB slot on laptop both times?

I want to see what drivers you have, its rare a whea error is drivers but worth a look
Can you download and run Driverview - http://www.nirsoft.net/utils/driverview.html

All it does is looks at drivers installed; it won't install any (this is intentional as 3rd party driver updaters often get it wrong)

When you run it, go into view tab and set it to hide all Microsoft drivers, will make list shorter.

Now its up to you, you can look through the drivers and try to find old drivers, or you can take a screenshot from (and including)Driver name to (and including)Creation date.

upload it to an image sharing website and show link here

All I would do is look at driver versions (or dates if you lucky to have any) to see what might have newer versions.

Hi, I don't really remember if it was the same USB ports at that time.

Here's the screenshot from Driverview :
https://drive.google.com/file/d/1d6krM9bQW6us6miJdLKgASvsL8e-UvfF/view?usp=sharing
I'm not able to identify if what is shown here is old or new.

Thanks!

 

[Colif]

well, there is nothing ancient

only usb related drivers are your realtek card reader drivers (as they mention USB) and Nvidia drivers which are unlikely

could try running this and see if it offers any newer drivers
https://www.intel.com.au/content/www/au/en/support/intel-driver-support-assistant.html

 

[anchus]

well, there is nothing ancient

only usb related drivers are your realtek card reader drivers (as they mention USB) and Nvidia drivers which are unlikely

could try running this and see if it offers any newer drivers
https://www.intel.com.au/content/www/au/en/support/intel-driver-support-assistant.html

I've updated the drivers from this and I'm still getting the error

 

[Colif]

Can you follow option one on the following link - here - and then do this step below: Small memory dumps - Have Windows Create a Small Memory Dump (Minidump) on BSOD - that creates a file in c windows/minidump after the next BSOD

1. Open Windows File Explore
   
2. Navigate to C:\Windows\Minidump
   
3. Copy the mini-dump files out onto your Desktop
   
4. Do not use Winzip, use the built in facility in Windows
   
5. Select those files on your Desktop, right click them and choose 'Send to' - Compressed (zipped) folder
   
6. Upload the zip file to the Cloud (OneDrive, DropBox . . . etc.)
   
7. Then post a link here to the zip file, so we can take a look for you . . .