A customer of mine has a Samsung Note 8 from Sprint that has a screen lock. Apparently, the customer has never had a password or security of any type (fingerprint, pattern, etc) on the device, and they have no idea how it got on there. I had them call Samsung/Google/etc to try and resolve the issue, with no success. All the customer cares about is retrieving contacts off the phone because they are extremely important for their job. Normally, this would be easy using things like FindMyPhone, but they also do not have a Google or Samsung account on their device (According to Samsung customer care hotline). Supposedly the Sprint employee my customer purchased this device from didn't set up the device and my customer didn't know one was necessary. The phone also has stock software AFAIK, meaning USB debugging is likely not enabled.
Basically, I am trying to see if there is a way for me to root the device, or at least get the contacts off so I can move them over to a new phone. I'm just asking for any advice for how I might go about resolving this issue.
Thanks for reading.
Basically, I am trying to see if there is a way for me to root the device, or at least get the contacts off so I can move them over to a new phone. I'm just asking for any advice for how I might go about resolving this issue.
Thanks for reading.
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