Question sound through controller but not through computer itself

[MattyJRule]

Hello there,

I have been using a headphone/mic combo since I upgraded my computer. Everything was working fine till a few days ago when the sound through my headphones began to get choppy/static and would cut out. Now it doesn't work at all. The device does shows up in playback devices.

I have uninstalled and reinstalled, updated drivers and played around with the sound settings all to no avail. The funny thing is, when I plug this headphone into my ps4 controller (connected via cable) sound plays perfectly. Could this be a problem with the actual jack where you plug the headphones into?

Please any and all help would be greatly appreciated.

 

[Barty1884]

Have you tried both the front panel (on the case) and the rear IO for audio?

 

[MattyJRule]

This is going to sound stupid, but there is no rear audio port. Only one in the front which makes 0 sense, but i have checked thoroughly

 

[Barty1884]

What system do you have? Do you know which motherboard is in there?

 

[MattyJRule]

The motherboard that I have is the MSI Z390 TOMAHAWK MAINBOARD. There is a port for a mic at the back but no audio/green port.

EDIT: the case that i have is COUGAR GEMINI S CASE, and there is a headphone and mic input at the top in the front which is where i have been plugging it in.

 

[Barty1884]

The motherboard that I have is the MSI Z390 TOMAHAWK MAINBOARD. There is a port for a mic at the back but no audio/green port.

It's not green, but there is audio ports on the rear IO.

 

[MattyJRule]

As an idiot who knows nothing about computers, I did plug the jack into everything it could fit, including all 5 ports at the right hand side of that image, and still no audio.

Edit: I just did a double check with all ports on the back, and the headphones are not picked up when plugged into any of them.

 

[Barty1884]

Should be plugged into the highlighted "L-Out" port, I believe.

If it's not working from there either, it's likely a driver problem. An internal header/front port jack could have failed... but the onboard audio at the rear should be fine on such a new board.

Have you reinstalled the Realtek driver from here:
https://www.msi.com/Motherboard/support/MAG-Z390-TOMAHAWK#down-driver&Win10 64

 

[MattyJRule]

I just when into device manager and selected check for driver updates automatically. I have never installed one manually before. I will try install one from that link you sent and let you know. Thank you for your help so far!

 

[MattyJRule]

I assume its just the one titled Realtek HD Universal Driver ?

 

[Barty1884]

I assume its just the one titled Realtek HD Universal Driver ?

Yes. Download, (probably) extract, and run the driver installer.

Also, check all playback devices in Windows - you might just be defaulting to something else.
Click the audio icon on the task bar, then there should be a drop down arrow at the top:

 

[MattyJRule]

Thank you very much! After installing the driver through the link you sent, the front audio port is working!

 

[Barty1884]

Glad to hear it.

 

[MattyJRule]

Glad to hear it.

Hi there, Me again, my headphones have stopped working once again. Literally the day after they were fixed, when I turned my computer on again. They don't even show in the Playback devices at all.