Question Bluetooth Keyboard Letter Keys Stop responding

phife

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Apr 30, 2011
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Hello good people,

i recently started to experience a new problem that i didn't have before. 2 years back i bought a Designer Keyboard by Microsoft. It connects via Bluetooth. Since then it worked perfectly. Now, starting about 1 week back, the keboard doesn't register any keystrokes except for the F-Keys.

I haven't been able to reproduce when exactly this happens, but here are some observations:
  • I can add it repeatedly without issues and during this process apparently they number keys work too because i have to enter a pin to pair it
  • after waking the pc up from sleep, the keys do work, but after an undefined number of minutes/hours it stops registering keystrokes except the F-keys. Aftr that happened, i have to restart the pc. Only then it works again. It doesn't matter if i remove the board and pair it again prior to restarting or not
  • The keyboard is listed in device manager, but only under BT devices, not under Keyboards
And now something peculiar:
If the BT-keyboard letter and number keys stop responding, and i plug in my usb keyboard, the problem persists on the usb-board as well. Meaning on the usb-board, only the f-keys work, none other.
But if i restart my pc, which leads to all the letters working again on my BT-keyboard, and then i plug in my usb-board as well, all the keys work as well. Which maybe means the problem is not Bluetooth related.

Yesterday i did a clean re-install of windows 10 and now running on 20.20. Prior to yesterday it was the version before that, i can't remember.
I only have a USB mouse, no other BT devices connected and using the inbuilt BT-receiver of my motherboard. Otherwise it's a clean install of Windows 10 Pro.

I hope you people might have an idea of how this could be resolved. Thanks in advance and kind regards
Phife
 

phife

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Apr 30, 2011
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Bump.

So it may have something to do with the Onboard Intel Bluetooth Adapter. I have experienced connection loss while working or gaming as well now.

I still have a BT USB dongle, that seems to work better or so far even without issues. The thing is, that the Intel stuff keeps re-installing itself (or Win installs it) .

I have turned off automatic installation of drivers in the "Devices and Printers" Sub Menu, but everytime after start up, the Intel thing is installed, and i experience the same problems.

Here is a screenshot of the device list. I can't remove the Intel device per right click.
View: https://imgur.com/a/eTJQX4t


Do you guys have an idea how i can remove the entries and stop Windows from installing the Intel BT adapter everytime i start up or wake up from sleep?
 

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