Question My display keeps freezing/ black screen.

[Slothify]

My Monitor keeps freezing and black screens after I play a video game. This also happens when I'm not playing video games and just web browsing. The way I'm trying to fix this is by using event viewer and diagnosing it from there.

please help me find a fix and thank you.

 

[SkyNetRising]

Start with full specs of your system. Include PSU make/model also

 

[Slothify]

Start with full specs of your system. Include PSU make/model also

ryzen 5 1600
sapphire rx 580 4gb
1x 8gb DDR4 Ram V-color 2666hz
1x 4gb DDR4 Ram corsair 3000hz
^ the total amount of ram is 12gb running at 2666hz
GA-A320M-S2H
500w gigabyte power supply

 

[SkyNetRising]

I'd suspect faulty graphics card or PSU unable to provide necessary power.

 

[webseven]

i dont think is an hardware problem. I have the same issue and all started after windows versione 2004 and related cumulative updates.

 

[Slothify]

i dont think is an hardware problem. I have the same issue and all started after windows versione 2004 and related cumulative updates.

Have youe been able to fix or found a solution?

 

[webseven]

Have youe been able to fix or found a solution?

NO i haven't found a fix yet. I see the black screen 1-2 times per day......max i had 3 times per day, and i use my pc for work. The pc doesn't crash and i dont have to restart it but its very annoying. If i go to see in the "Reliability Monitor" in the control panel, the black screen is reported as an hardware problem. Off corse it is, but not because my hardware is broken but the software is causing my hardware to fail. Microsoft is silent on this issues so far.

 

[unplanned bacon]

i dont think is an hardware problem. I have the same issue and all started after windows versione 2004 and related cumulative updates.

Are you getting any other graphical issues? I upgraded to a 2070 Super and am experiencing what this thread describes. I'm on Windows 10 version 2004. 1909 did something different for the day I had it and my RTX at the same time (artefacts). Unlike what OP says, reliability monitor and Event Viewer don't show anything having gone wrong

 

[webseven]

Are you getting any other graphical issues? I upgraded to a 2070 Super and am experiencing what this thread describes. I'm on Windows 10 version 2004. 1909 did something different for the day I had it and my RTX at the same time (artefacts). Unlike what OP says, reliability monitor and Event Viewer don't show anything having gone wrong

No, just 2/3 second of black screen.

 

[jack.mckenzie199]

NO i haven't found a fix yet. I see the black screen 1-2 times per day......max i had 3 times per day, and i use my pc for work. The pc doesn't crash and i dont have to restart it but its very annoying. If i go to see in the "Reliability Monitor" in the control panel, the black screen is reported as an hardware problem. Off corse it is, but not because my hardware is broken but the software is causing my hardware to fail. Microsoft is silent on this issues so far.

I think I'm having the same issue, though my PC is running version 1903, apparently I've never hit the update wave. It started happening 2 days ago after a update that ran itself overnight so I'm going to try installing windows 2004 to see if anything happens.

Update: didn't fix anything, rip

 

[webseven]

I think I'm having the same issue, though my PC is running version 1903, apparently I've never hit the update wave. It started happening 2 days ago after a update that ran itself overnight so I'm going to try installing windows 2004 to see if anything happens.

Update: didn't fix anything, rip

Hi, maybe i found a way to fix this problem. Now it's been about 2 days without black screen. What i did is uninstall the graphic driver with DDU and reinstall the latest driver. I don't know what was causing the problem but i guess one of the latest windows comulative update messed up with my Nvidia driver.

 

[jack.mckenzie199]

Hi, maybe i found a way to fix this problem. Now it's been about 2 days without black screen. What i did is uninstall the graphic driver with DDU and reinstall the latest driver. I don't know what was causing the problem but i guess one of the latest windows comulative update messed up with my Nvidia driver.

Hi, thanks for the update. I actually just managed to fix it mine, the cable from the PSU wasn't providing enough power to the graphics card so I replaced them and it was fixed.