Question New Ram Bluescreening

[HelloThere2424]

I've installed new ram (Link here if it will let me post it. https://www.amazon.com/G-Skill-2400MH4z-PC4-19200-Channel-Memory/dp/B074SYMV6R/ref=sr_1_2?dchild=1&keywords=DDR4+2400&qid=1589129228&s=pc&sr=1-2

And after installing my PC would work fine for a week or two, And then it started to blue screen more and more frequently untill i couldnt even turn the PC on without it bluescreening, My PC is a HP Pavillion 690 0018 (https://support.hp.com/us-en/document/c05980427 ) However, if i take the ram out and put the old ram back in it works fine. The ram says Plug And Play on the back of the stick. I updated the bios when i had the ram out because i didnt know what i was doing, And i cannot get the ram in long enough to update the bios again without bluescreening. I also cannot find which key it is to enter bios on an HP Desktop. I really want to play Escape from tarkov, So please respond fast. Cheers!

 

[HelloThere2424]

The bios on my HP system is super outdated looking, and i cannot find the tab for setting anything related to ram, Please keep in mind that i am a novice with computer bios, and changing parts. I do not know what XMP is, Though i've seen it said alot on forums about memory, My issue is that my ram is blue screening every time i start up the PC before i can get to the sign in screen. However if i switch the ram to my old, samsung 8gb stick it will work fine, which is what i am typing this thread on
My new ram is G skill aegis DDR4 with timings ov 17 17 17 39 at 1.20 volts, But i dont know how to set that, if any of you could help it would be much appreciated Sorry for running on and on about this topic

 

[Diddly]

you might not be able to, HP don't let you change those parameters :-( at least not on my HP laptop anyway. What model is it?

To get into BIOS press F2 or del keys in boot up - right at the start. Then look for advanced settings (depending on BIOS). Post any screenshots here.

 

[HelloThere2424]

HP Pavillion 690 - 0018 is my PC, I dont know how to post screenshots of my bios but ill try

 

[HelloThere2424]

I have DDR4 2400 CL17 with timings of 17 17 39 at 1.20 volts, which is almost identical to my current ram, Everything is the same except for the timings. And i cannot change them because of BIOS being locked on an HP pc, Does anyone know if theres a software to allow me to change the timings from outside the bios? Or something to allow me to download different bios? If this is not possible, Then excuse me. I am not very acquainted with bios or motherboards, I barely know how to put together a PC from bare parts. And yes, The ram is seated fully in the socket, The two latches are firmly in place, And the motherboard only has two slots. So i shouldnt have an issue with placement of the ram, For information on my PC search up HP 690 - 0018

Please help, I cant play escape from tarkov with this 8gb ram stick and its annoying me so bad. I keep getting long load times, Even on a m.2 SSD, And disconnecting from the server

 

[rgd1101]

return the ram and get another kit