Question HP Omen 17 GPU not working

[Herdo96]

Hi everyone!

I’m having a problem with my HP OMEN 17-ck1020nr, and I hope someone here can help or guide me in the right direction. Here’s what happened:

Months ago, I was using my laptop (not plugged in) and I was trying to see how long the battery lasted, so I decided to open the omen gaming hub, and saw that it had a mode for saving energy, I enabled it and then I saw the graphics switcher and put it to hybrid. Everything worked like normal, I was watching some YouTube videos and the laptop suddenly turned off, when I turned it back on, there was no image but if I plugged it into the HDMI it worked. I just thought that there was a classic problem with the screen and by turning it on and off it could work again. But it didn't turn back on.

I tried contacting the store that I bought the laptop from, and hp, and they both told me there was nothing they could do because the warranty expired (literally 1 week after the warranty expired this happened, maybe it's programmed obsolescence). So I had it in my closet for months, till I found a place in my city that seemed they could fix my laptop. I took it there and explained what had happened, they managed to turn it back on and everything worked perfectly, except for the nvidia GPU (3070ti), they tried doing a reballing and told me it didn't work. They told me that they also tried reprogramming the BIOS but nothing happened, and that I could wait 6 months to a year so new BIOS updates would be available and send it back so they could try again and maybe it could fix the problem.

The laptop is fully functional like a normal laptop just without the nvidia GPU. On the device manager, the GPU appears but with a small yellow triangle, and it says "Windows has stopped this device because it has reported problems (Code 43)."

So here are my questions:

• Has anyone experienced something similar with a gaming laptop and managed to fix it?
• Could enabling hybrid mode in the omen gaming hub could have caused this issue, or was it just bad timing?
• Should I try switching back to discrete graphics in the omen gaming hub, or could that risk the same thing happening?

I’d appreciate any advice or suggestions

Thanks in advance!

 

[helpstar]

did you reinstall all drivers from the hp homepage? chipset, gpu (both, integrated and nvidia)
uninstall gaming hub
change the energy settings in windows to high performance

 

[Herdo96]

did you reinstall all drivers from the hp homepage? chipset, gpu (both, integrated and nvidia)
uninstall gaming hub
change the energy settings in windows to high performance

I installed the latest updates from the hp site, but just the CPU and the intel GPU update because the nvidia drivers are installed, I did a fresh windows install, but when I right click on the desktop, there were no nvidia control panel options. I haven't tried downloading the latest version of the drivers again, mostly because I'm scared that something could happen when I install the drivers, at the service center that sent the laptop they told me that they tried installing the drivers and still got the same error. I see a BIOS update on the hp site from September of this year, but I also don't know what could happen if I update the bios, as they tried reprogramming the BIOS so I don't know if I could mess up something by updating it.

 

[stonecarver]

This might be a test you can do is download a copy of Linux , Ubuntu or POP OS will do.

When you get the Linux there will be one for AMD GPU's and one for Nvidia GPU's. Get the Nvidia

Use Rufus to take that ISO of the Linux to make a bootable thumb drive with the Linux.

Now start the laptop and mash your "F-key " to get to the boot menu and choose to boot off the USB with Linux.

As far as what your model laptops "F" key is you will need to look that up. Usually F-9-thru F-12.

Don't worry Linux won't actually install on your laptop but will load using your systems memory.

If you get into Linux and that Nvidia GPU now works than we can rule out hardware.