Question HP Omen 17 GPU not working

[Herdo96]

Hi everyone!

I’m having a problem with my HP OMEN 17-ck1020nr, and I hope someone here can help or guide me in the right direction. Here’s what happened:

Months ago, I was using my laptop (not plugged in) and I was trying to see how long the battery lasted, so I decided to open the omen gaming hub, and saw that it had a mode for saving energy, I enabled it and then I saw the graphics switcher and put it to hybrid. Everything worked like normal, I was watching some YouTube videos and the laptop suddenly turned off, when I turned it back on, there was no image but if I plugged it into the HDMI it worked. I just thought that there was a classic problem with the screen and by turning it on and off it could work again. But it didn't turn back on.

I tried contacting the store that I bought the laptop from, and hp, and they both told me there was nothing they could do because the warranty expired (literally 1 week after the warranty expired this happened, maybe it's programmed obsolescence). So I had it in my closet for months, till I found a place in my city that seemed they could fix my laptop. I took it there and explained what had happened, they managed to turn it back on and everything worked perfectly, except for the nvidia GPU (3070ti), they tried doing a reballing and told me it didn't work. They told me that they also tried reprogramming the BIOS but nothing happened, and that I could wait 6 months to a year so new BIOS updates would be available and send it back so they could try again and maybe it could fix the problem.

The laptop is fully functional like a normal laptop just without the nvidia GPU. On the device manager, the GPU appears but with a small yellow triangle, and it says "Windows has stopped this device because it has reported problems (Code 43)."

So here are my questions:

• Has anyone experienced something similar with a gaming laptop and managed to fix it?
• Could enabling hybrid mode in the omen gaming hub could have caused this issue, or was it just bad timing?
• Should I try switching back to discrete graphics in the omen gaming hub, or could that risk the same thing happening?

I’d appreciate any advice or suggestions

Thanks in advance!

 

[helpstar]

did you reinstall all drivers from the hp homepage? chipset, gpu (both, integrated and nvidia)
uninstall gaming hub
change the energy settings in windows to high performance

 

[Herdo96]

did you reinstall all drivers from the hp homepage? chipset, gpu (both, integrated and nvidia)
uninstall gaming hub
change the energy settings in windows to high performance

I installed the latest updates from the hp site, but just the CPU and the intel GPU update because the nvidia drivers are installed, I did a fresh windows install, but when I right click on the desktop, there were no nvidia control panel options. I haven't tried downloading the latest version of the drivers again, mostly because I'm scared that something could happen when I install the drivers, at the service center that sent the laptop they told me that they tried installing the drivers and still got the same error. I see a BIOS update on the hp site from September of this year, but I also don't know what could happen if I update the bios, as they tried reprogramming the BIOS so I don't know if I could mess up something by updating it.

 

[stonecarver]

This might be a test you can do is download a copy of Linux , Ubuntu or POP OS will do.

When you get the Linux there will be one for AMD GPU's and one for Nvidia GPU's. Get the Nvidia

Use Rufus to take that ISO of the Linux to make a bootable thumb drive with the Linux.

Now start the laptop and mash your "F-key " to get to the boot menu and choose to boot off the USB with Linux.

As far as what your model laptops "F" key is you will need to look that up. Usually F-9-thru F-12.

Don't worry Linux won't actually install on your laptop but will load using your systems memory.

If you get into Linux and that Nvidia GPU now works than we can rule out hardware.

 

[Herdo96]

This might be a test you can do is download a copy of Linux , Ubuntu or POP OS will do.

When you get the Linux there will be one for AMD GPU's and one for Nvidia GPU's. Get the Nvidia

Use Rufus to take that ISO of the Linux to make a bootable thumb drive with the Linux.

Now start the laptop and mash your "F-key " to get to the boot menu and choose to boot off the USB with Linux.

As far as what your model laptops "F" key is you will need to look that up. Usually F-9-thru F-12.

Don't worry Linux won't actually install on your laptop but will load using your systems memory.

If you get into Linux and that Nvidia GPU now works than we can rule out hardware.

I tired with POP OS, and linux mint, POP OS opened correctly and linux mint let me installed the drivers. But when I acces terminal and put nvidia-smi, they both put this message
"NVIDIA-SMI has failed because it couldn't communicate with the NVIDIA driver. Make sure that the latest NVIDIA driver is installed and running."
And also on the Nvidia settings, I just get "Application Profiles" and "nvidia-settings Configuration" not all the other options that I saw on some screenshots.

 

[stonecarver]

I was hoping as a simple test on just loading the live version of Linux that Nvidia card would show proof of life. When I have on many computers be it AMD or Nvidia GPU's the generic driver you received with the correct downloaded version for your GPU just worked on loading the USB live Linux OS.

Meaning POP/ Linux for "AMD" GPU's or POP/ Linux for "Nvidia" GPU's and the drivers just worked out the door. So than if I'm understanding correctly for some reason Linux was asking for a different driver than the basic always functional one that come with the ISO ?
Just wondering if you got the AMD GPU version of Linux than it would ask to get correct drivers for your Nvidia.
But I did find this .

Also there's a catch 22. You can't really finish the install of the Linux Nvidia driver as your running Linux in memory. It needs a reboot to finalize and if your reboot your starting over.

https://forums.developer.nvidia.com...nvidia-driver-is-installed-and-running/197141

 

[Herdo96]

I was hoping as a simple test on just loading the live version of Linux that Nvidia card would show proof of life. When I have on many computers be it AMD or Nvidia GPU's the generic driver you received with the correct downloaded version for your GPU just worked on loading the USB live Linux OS.

Meaning POP/ Linux for "AMD" GPU's or POP/ Linux for "Nvidia" GPU's and the drivers just worked out the door. So than if I'm understanding correctly for some reason Linux was asking for a different driver than the basic always functional one that come with the ISO ?
Just wondering if you got the AMD GPU version of Linux than it would ask to get correct drivers for your Nvidia.
But I did find this .

Also there's a catch 22. You can't really finish the install of the Linux Nvidia driver as your running Linux in memory. It needs a reboot to finalize and if your reboot your starting over.

https://forums.developer.nvidia.com...nvidia-driver-is-installed-and-running/197141

Well, it could be me that did something wrong, I haven't used linux before, I was going to but I read out that most software for 3D don't work as well as on windows. What I did is, I downloaded from here and when the download options window popped I selected DOWNLOAD 22.04 LTS (NVIDIA). I used Ventoy to just put the ISO on the USB. And it booted like normal, but then the terminal and nvidia settings app showed what I told you. I did the same for linux mint, but I thought maybe by installing the drivers it could work, I installed it with the driver manager, but it was strange that it didn't ask me to restart, I thought the same, it should ask me to restart and it will erase everything if I restart.

 

[stonecarver]

Okay what happens If you don't bother with the suggestion from the terminal to Download the 22.04 LTS

Does the Nvidia GPU work?

 

[Herdo96]

Okay what happens If you don't bother with the suggestion from the terminal to Download the 22.04 LTS

Does the Nvidia GPU work?

On windows, it just appears to be using the intel graphics, I haven't tried installing the drivers for fear that something could mess up.
And I do the command nvidia-smi on POP OS the message says "no devices were found", and if I try with modinfo nvidia | grep ^version it says "version: 560.35.03", and the nvidia settings app shows something like this

but without the x server, x screen or GPU, just application profiles and nvidia-settings configuration, it could be working with the intel graphics, like on windows. So I don't know if linux is detecting the drivers and the GPU or not.
maybe try another way? or it could be a hardware problem like they told me at the service center that I took it.

 

[stonecarver]

https://support.hp.com/us-en/drivers/omen-17.3-inch-gaming-laptop-pc-17-ck1000/model/2100997910

At this point like helpstar suggested install the official HP Drive for Nvidia from there web site. If that does not work than without having the laptop in front of me were hitting a wall.

When your at HP there are three choices to pick your correct version than go and download the Nvidia driver it gives you.

Windows 11

Windows 11 21H2

Windows 11 22H2

I don't know what version your on so you will need to look on your PC.

From your start right click go to ---settings---System----about--- than you can see what version of Windows 11 your running on.