Question PC doesn't fully turn off when i Shut Down

[RSpearritt13]

Hi.

I recently built a new PC running on Windows 10 OS. The first week or so it ran perfectly with no issue at all. The only problem now and it has lasted a few weeks is that when I Shut Down properly from Windows itself, the case fans, cpu fan and the RGB lighting all stay on unless I hold down the power button on the case.

Does anybody know of any solutions?

Thanks!

 

[COLGeek]

Reinstall the chipset drivers. What is the make/model of your motherboard?

Intel-based: https://downloadcenter.intel.com/product/1145/Intel-Chipset-Software-Installation-Utility

AMD-based: https://www.amd.com/en/support/chipsets/amd-socket-am4/x470

 

[onespeedbiker]

Windows could be hanging on a bad sector. Run Chkdsk /r at a command prompt. Windows will ask if you want to run chkdsk after the next startup and you type Y and press enter. As a caveat, I don't know if Chkdsk will work after a forced shutdown, if not try Safe mode. If safe mode shuts down properly, Run chkdsk from a command prompt there, otherwise you will need to go to the WinPE recovery environment to get to a command prompt.

It's possible some errant program will not shut down. Go to task manager and look for non-windows programs non-graphic drivers running in the background; Chrome has been known to cause this problem. If it is running, go to Chrome Settings > Show advanced settings and uncheck the box "Continue running background apps"

 

[RSpearritt13]

Reinstall the chipset drivers. What is the make/model of your motherboard?

Intel-based: https://downloadcenter.intel.com/product/1145/Intel-Chipset-Software-Installation-Utility

AMD-based: https://www.amd.com/en/support/chipsets/amd-socket-am4/x470

Mobo is a B360M Mortar Titanium. I’ll give that a go now.

 

[RSpearritt13]

Windows could be hanging on a bad sector. Run Chkdsk /r at a command prompt. Windows will ask if you want to run chkdsk after the next startup and you type Y and press enter. As a caveat, I don't know if Chkdsk will work after a forced shutdown, if not try Safe mode. If safe mode shuts down properly, Run chkdsk from a command prompt there, otherwise you will need to go to the WinPE recovery environment to get to a command prompt.

It's possible some errant program will not shut down. Go to task manager and look for non-windows programs non-graphic drivers running in the background; Chrome has been known to cause this problem. If it is running, go to Chrome Settings > Show advanced settings and uncheck the box "Continue running background apps"

It’s literally stuck on 100% but the loading circle has been froze for like 25 minutes?

 

[COLGeek]

Run Windows System File Checker to verify the integrity of your system files.

https://support.microsoft.com/en-us...er-tool-to-repair-missing-or-corrupted-system

 

[onespeedbiker]

Run Windows System File Checker to verify the integrity of your system files.

https://support.microsoft.com/en-us...er-tool-to-repair-missing-or-corrupted-system

LOL you beat me to it. Go back into windows and run SFC /scannow at a command prompt.

 

[RSpearritt13]

LOL you beat me to it. Go back into windows and run SFC /scannow at a command prompt.

Okay I’m running it now. Let you guys know the result soon.

 

[RSpearritt13]

I

LOL you beat me to it. Go back into windows and run SFC /scannow at a command prompt.

I got “Windows Resource did not find any integrity violations

 

[RSpearritt13]

LOL you beat me to it. Go back into windows and run SFC /scannow at a command prompt.

I got “Windows Resource did not find any integrity violations”

 

[COLGeek]

I suspect a clean install of Windows may be your only recourse. What, if anything, did you install prior to this issue popping up?

 

[Colif]

this might seem illogical but try turning off fast startup and see if it changes anything at shutdown - https://www.tenforums.com/tutorials/4189-turn-off-fast-startup-windows-10-a.html

another thing that can cause this is power settings in the bios not matching up with windows, so resetting BIOS settings can also fix it.

 

[onespeedbiker]

You should also test your memory, when Windows shuts down it either saves the systems files in memory for Fast startup, or it writes the systems files on the hard drive and clears the memory. I either case, a bad RAM stick can affect the shutdown. As a quick check, remove one stick of memory and try to boot and shutdown Windows, if that doesn't work, try the RAM stick you pulled. And/or you can run the memory tester https://www.howto-connect.com/windows-10-detect-ram-issues-with-windows-memory-diagnostic-tool/

 

[Colif]

If they going to all the trouble of removing ram sticks, they might as welll just run memtest86 at same time - Try running memtest86 on each of your ram sticks, one stick at a time, up to 4 passes. Only error count you want is 0, any higher could be cause of the problem. Remove/replace ram sticks with errors.

 

[onespeedbiker]

👍

 

[RSpearritt13]

👍

Okay so done the Windows Memory Test and it’s said no issues. Then replaced the ram and tried different ram in different slots still shuts down but everything stays on?

 

[RSpearritt13]

If they going to all the trouble of removing ram sticks, they might as welll just run memtest86 at same time - Try running memtest86 on each of your ram sticks, one stick at a time, up to 4 passes. Only error count you want is 0, any higher could be cause of the problem. Remove/replace ram sticks with errors.

Okay so done the Windows Memory Test and it’s said no issues. Then replaced the ram and tried different ram in different slots still shuts down but everything stays on? Also when I try to reset bios to defaults I can’t even save and restarted as it’s the same with restarting, the display goes off but the pc components remain on?

 

[onespeedbiker]

Does the shutdown also hang in safe mode or when you try a restart? Also do you have any other drives attached hdd/ssd, USB drives, or bluetooth doggles? If so, unplug them and use a wired mouse/ keyboard if possible. If your computer shuts down properly in safe mode, it's usually an indicator of the program/driver that won't shut down; try a clean boot. https://support.microsoft.com/en-us/help/929135/how-to-perform-a-clean-boot-in-windows

 

[COLGeek]

If you boot your system via a Live Linux CD/USB drive, does it start up and shut down properly?

 

[Colif]

Does the shutdown also hang in safe mode or when you try a restart? Also do you have any other drives attached hdd/ssd, USB drives, or bluetooth doggles? If so, unplug them and use a wired mouse/ keyboard if possible. If your computer shuts down properly in safe mode, it's usually an indicator of the program/driver that won't shut down; try a clean boot. https://support.microsoft.com/en-us/help/929135/how-to-perform-a-clean-boot-in-windows

I originally was going to suggest Clean boot but I thought of fast startup mid sentence and thats how it ended. Clean boot at least tell us if its a startup program - Make sure to read the instructions in the link and make sure NOT to disable any microsoft services or windows may not work right

 

[RSpearritt13]

I originally was going to suggest Clean boot but I thought of fast startup mid sentence and thats how it ended. Clean boot at least tell us if its a startup program - Make sure to read the instructions in the link and make sure NOT to disable any microsoft services or windows may not work right

Done the clean boot. Read steps carefully and still no luck? However, when I do the disk repair command, it freezes on 100% and I left it for over an hour on that and nothing happened. Could this be a disk issue? It’s an m.2 ssd that the OS is installed on

 

[Colif]

What make if the boot drive?

If its Western Digital, you can use their tool - https://support.wdc.com/downloads.aspx?p=3&lang=en (run short and long tests)
If its Seagate, you can use their tool - https://www.seagate.com/au/en/support/downloads/seatools/seatools-win-master/

If another brand, you can run HDTune and look on the Health page, you want all green OK - http://www.hdtune.com/

or run HD Sentinel, click on the disk tab and run the tests on this page - https://www.hdsentinel.com/hard_disk_sentinel_trial.php

 

[RSpearritt13]

What make if the boot drive?

If its Western Digital, you can use their tool - https://support.wdc.com/downloads.aspx?p=3&lang=en (run short and long tests)
If its Seagate, you can use their tool - https://www.seagate.com/au/en/support/downloads/seatools/seatools-win-master/

If another brand, you can run HDTune and look on the Health page, you want all green OK - http://www.hdtune.com/

or run HD Sentinel, click on the disk tab and run the tests on this page - https://www.hdsentinel.com/hard_disk_sentinel_trial.php

I ran the WD test as that’s what brand my M.2 is and it past both the quick test and extended test.

I may try completely reinstalling windows?

 

[RSpearritt13]

I originally was going to suggest Clean boot but I thought of fast startup mid sentence and thats how it ended. Clean boot at least tell us if its a startup program - Make sure to read the instructions in the link and make sure NOT to disable any microsoft services or windows may not work right

I tried a clean boot, didn’t work. I have now reinstalled windows and didn’t work. It’s must be one of my components but when I did the WD test they all pass? It also doesn’t let me restart the system and the restart button on the case no longer work?

 

[onespeedbiker]

I meant the restart option when exiting windows.
I did not hear back if the issue happens in safe mode. Also when is the last time up updated your bios? V A4 was to Improve M.2 Genie function, which might help with your problem.