Question High FPS but BAD performance in PC

[furius980]

For 2 weeks now I have had this problem that appeared after the PC froze (it has happened to me many times) that forced me to force it to shut down. When monitoring the performance values with MSI Afterburner it gives me normal readings (80-90 in demanding games) but it feels almost half of that, like 50-60, plus the textures take ages to load.
I tried using Vsync but in addition to the very high latency, it doesn't completely solve the problem because it still seems slow.
Could some configuration have been changed in the BIOS or in Windows that I am unaware of? Or did some component die with the freezing?

Psdt: I already reinstalled the OS and also in my BIOS it is impossible to make voltage modifications because it is not unlocked for overclocking. And also, the white light on the GPU (where the power cable is connected) has not turned on for months, but the PC was working normally until that incident.

Setup:
- Intel Xeon E5 2620 V3
- RTX 2060 6GB
- 16 GB RAM
- HDD 1TB WD Blue
-Rog Strix 650W PSU

If you need me to tell you something so you can help me, tell me, I didn't want to write much but I've already done all kinds of tests.
I am impatiently waiting for your answers since I have tried practically EVERYTHING (software) to solve it and I am already somewhat frustrated haha. Thanks

 

[Lutfij]

Welcome to the forums, newcomer!

You left out the make and model of your motherboard. Please include that and the BIOS version for said motherboard. A link to the memory you're using is also a good idea.

 

[helpstar]

check temperatures of CPU and GPU
check frequencies as well using hwinfo

check event viewer of windows for errors while it freezes

check windows integrity
open the command prompt as administrator and type DISM /Online /Cleanup-Image /RestoreHealth
https://www.lifewire.com/how-to-open-an-elevated-command-prompt-2618088
https://answers.microsoft.com/en-us...em-files/bc609315-da1f-4775-812c-695b60477a93


clean boot
https://support.microsoft.com/en-us/help/929135/how-to-perform-a-clean-boot-in-windows


check the memory by running memtest.org usb autoinstaller (bootable USB flash drive)

check the hard drive for errors with the WDs tool and if available, update the firmware

use ddu uninstaller and reinstall the latest graphics driver

eventually replace the cmos battery

 

[furius980]

Welcome to the forums, newcomer!

You left out the make and model of your motherboard. Please include that and the BIOS version for said motherboard. A link to the memory you're using is also a good idea.

Hello, thanks for the welcome!

The board I use is a Qiyida x99-H9 with Intel Q85 chipset, there is a page (in Spanish) that covers all the Chinese boards made for Xeon, I leave it here: https://placaschinas.com/

The Bios is a 2021 American Megatrends 5.11.

I assume that by memory you mean RAM, so I'm sending you information about it: https://www.corsair.com/es/es/p/mem...KaBd-SeEofhqW1W3pIlwq9YQisgEF1jw4ugdTfHPGsXCE

I was testing with CPUid and the only "strange" thing I found was that the CPU has peaks and dips in voltage and that causes it to also have peaks and dips in all its parameters (Frequency, usage, etc.) and I noticed that the lag occurs when At the same time, the processor has a very high difference in highs and lows (type goes up to 90% and goes down to 20% in a matter of milliseconds) but I am not sure if this was the case before because I did not do performance tests.

Another thing, don't forget that the white light on the GPU does not turn on (which indicates if it is connected to the source).

Thanks, I await your response

 

[furius980]

check temperatures of CPU and GPU
check frequencies as well using hwinfo

check event viewer of windows for errors while it freezes

check windows integrity
open the command prompt as administrator and type DISM /Online /Cleanup-Image /RestoreHealth
https://www.lifewire.com/how-to-open-an-elevated-command-prompt-2618088
https://answers.microsoft.com/en-us...em-files/bc609315-da1f-4775-812c-695b60477a93


clean boot
https://support.microsoft.com/en-us/help/929135/how-to-perform-a-clean-boot-in-windows


check the memory by running memtest.org usb autoinstaller (bootable USB flash drive)

check the hard drive for errors with the WDs tool and if available, update the firmware

use ddu uninstaller and reinstall the latest graphics driver

eventually replace the cmos battery

- The temperatures of my PC are not exact because the sensors on my board are not precise (at least the CPU, the VRM and the board itself), but when this whole problem started I changed the thermal paste and it did not solve nothing.

- I forgot to ask, I did tests with HWinfo and it set a limit on the performance of the CPU due to electrical design, but I'm not sure if it was always like this since these Chinese boards are cheap, but you risk having incorrect data on the parameters of the motherboard. plate. In addition to that I also saw that the CPU has peaks and valleys in voltage, frequency and usage (it goes up to 90% and goes down to 30% in milliseconds and so on).

- The freezes according to the event viewer occur due to lack of power supply, it seems that with a slight movement of the desk the power supply cable has a microcut due to not being well connected but it does not happen very often, when it happens I adjust the cable and it seems be resolved.

- Use that command and everything is in order.

- I already did a clean boot and the problems persisted.

- I didn't know that page, I will download it and give you an answer, but according to the Windows native memory test there were no errors in the RAM.

- I will do the same thing that you tell me with official WD software and I will answer you later, what I did do was a test with crystaldisk (info and mark) and in 2 tests that I did there were differences in the reading/writing of the disk, in the first one was quite slow for my HDD (80-75 read/write) and a few days later in the second it was a little more normal (135-140 read/write of the 150MB/s that this HDD can reach).

- I had forgotten that Nvidia software, I will run it and I will respond later.

- The plate I use does not have or need a battery, I always used it like this but yesterday I put it on and there was no difference.

Thanks for your support! I await your answers

Edit: The event viewer says exactly this: Event 41, Kernel Power - The system was rebooted without a clean shutdown first. This error can occur if the system stopped responding, crashed, or lost power unexpectedly.
Edit #2: My board does not have an HDMI input to output video from the CPU. If I use DDU and all drivers are removed, will I still see my screen if I connect HDMI to the GPU?

 

[furius980]

check temperatures of CPU and GPU
check frequencies as well using hwinfo

check event viewer of windows for errors while it freezes

check windows integrity
open the command prompt as administrator and type DISM /Online /Cleanup-Image /RestoreHealth
https://www.lifewire.com/how-to-open-an-elevated-command-prompt-2618088
https://answers.microsoft.com/en-us...em-files/bc609315-da1f-4775-812c-695b60477a93


clean boot
https://support.microsoft.com/en-us/help/929135/how-to-perform-a-clean-boot-in-windows


check the memory by running memtest.org usb autoinstaller (bootable USB flash drive)

check the hard drive for errors with the WDs tool and if available, update the firmware

use ddu uninstaller and reinstall the latest graphics driver

eventually replace the cmos battery

I answer here because it is urgent, after using DDU to uninstall the drivers and reinstall the most current ones, the GPU clock now also has peaks and lows in frequency and memory, it goes from 1950 to 300 and that before using DDU it did not happen and the minimum it went down was 1330MHz. Did I do something wrong? Did any settings move?

I don't have any knowledge about overclocking and with the motherboard I have I don't dare to perform any type of overclock on any component, that's why I don't understand what went wrong.

Psdt: The performance is still terrible, MSI Afterburner gives me 90-100 fps but it does NOT go at that speed, I swear it goes at 40 or less.

I wait impatiently for your response :c

 

[helpstar]

The temperatures of my PC are not exact because the sensors on my board are not precise (at least the CPU, the VRM and the board itself), but when this whole problem started I changed the thermal paste and it did not solve nothing.

so what is it showing? might be responsible for your issues, because if the sensors are reading wrong values, the hardware on it could throttle or shutdown because of it

 

[furius980]

so what is it showing? might be responsible for your issues, because if the sensors are reading wrong values, the hardware on it could throttle or shutdown because of it

According to various software, the temperatures of the PC (CPU and GPU) are normal but I only trust those of the GPU (which rarely reaches 80°) because according to several forums on the internet, the sensors on the board, VRMs and CPU show wrong readings.

On YT I have seen people who test the temperatures of this board with a laser thermometer and the CPU with heatsink does not usually exceed 60°, those that do suffer a little with the load are the VRMs that, only with demanding programs, usually reach 70-75° temperature and the poor heatsink that this board comes with doesn't help with that.

But then, because MSI Afterburner, when playing titles like BF1 or WZ, gives me "normal" readings for my PC (80-90 fps) even though the game obviously does NOT run at those FPS but at 50-40 ? If there were problems, the fps and frametime would match what is seen, that is, if what I see is 50 fps, then it should show me that, not that it goes to 90.

I forgot to mention something, what I have is an inconsistency with the fps reading, not stuttering because the games are "fluid" but SLOW.

 

[helpstar]

please run 3dmark and post the result link of it (not only the result itself)

so what you are saying is that the normal Temp. is below 80°C? answering options: "yes" or "no" (don´t know why you don´t write the actual temperature of the CPU under load)

 

[furius980]

please run 3dmark and post the result link of it (not only the result itself)

so what you are saying is that the normal Temp. is below 80°C? answering options: "yes" or "no" (don´t know why you don´t write the actual temperature of the CPU under load)

Hi,
The answer is yes, under load the GPU rarely goes above 80°.
Sorry, according to msi ab the CPU reaches 55° at most in demanding games, but I don't trust that reading.
Right now I'm downloading 3dmark, I'll edit the comment when the tests are ready.

Edit: This is the link of the result - http://www.3dmark.com/sn/1216594

 

[geofelt]

Using a hard drive, and not a ssd will severely cripple your performance.
Buy a ssd and clone your C drive to it.

 

[furius980]

Using a hard drive, and not a ssd will severely cripple your performance.
Buy a ssd and clone your C drive to it.

Hello,

I was thinking about doing that because I've had the disk for 5 years now and it has withstood several freezes.

But it seems strange to me, because CrystalDiskInfo tells me that it is in good condition (blue) and the frequencies are still good.

The problem I have is that the readings of programs like msi ab do not match the real performance (msi: 90-100, but the game runs very slowly, like 30-40), why does that happen? If any component failed, don't you think that msi ab and others would give me low fps readings?

 

[geofelt]

If you load a texture, for example from a ssd, it will be resolved 40x faster.
A SSD will make everything go faster.

 

[furius980]

If you load a texture, for example from a ssd, it will be resolved 40x faster.
A SSD will make everything go faster.

Ah obviously an SSD is thousands of times faster than an HDD and I won't deny that. I ordered an NVMe SSD a few hours ago online and I'm waiting for it to arrive to do performance tests and see if the problem there was the HDD, which I'm already telling you that I've never had problems with the FPS since the last freeze the PC had.

I will update them as the days go by, thank you for all the support you are giving me here, it is the only forum that does have people looking to help

 

[furius980]

Hello!

The NVMe arrived yesterday and I already did performance tests, there is no difference other than to load files and start the system :c

Now what happens guys? Do you think it could be the RAM or the GPU? And if so, how do I find out which one is problematic?

 

[geofelt]

Has the missing light on the gpu resolved?
If it indicates some sort of diminished capability for the graphics card, that may be your problem.

Also, games depend on the performance of the single master thread.
Your Intel Xeon E5 2620 V3 is ok for batch work, but for gaming, not so much.

Run the cpu-Z bench on your cpu.
You should get a single thread score of about 280.
http://valid.x86.fr/bench/qnpdah
You just can't expect top performance.

 

[furius980]

Has the missing light on the gpu resolved?
If it indicates some sort of diminished capability for the graphics card, that may be your problem.

No, it was not solved and it is definitely not the PSU as I thought, since I tested it with another source in another MoBo and the light still does not turn on. This LED only turns on (for a few moments) when I turn off the PC, the PSU, disconnect it from the power and after a few minutes I connect it again, as if it were a camera flash.

How could I test the GPU to see if it is performing what it should? Since according to MSI AB everything seems normal.

A video of what was explained:

Also, games depend on the performance of the single master thread.
Your Intel Xeon E5 2620 V3 is ok for batch work, but for gaming, not so much.

Run the cpu-Z bench on your cpu.
You should get a single thread score of about 280.
http://valid.x86.fr/bench/qnpdah
You just can't expect top performance.

Wow, I didn't know that my Xeon was so inferior in performance to practically all CPUs lol, but before the freeze I had no performance problems.

I'll do the CPUz test and send you the results later in an edit.

Edit: CPUz benchmark results:

https://imgur.com/a/LD3sX8Z