Question Can't use USB device on my motherboard when booting from an USB

[TheReasonableMan]

I've just built my PC. I can get into SETUP and everything seems to be working fine. I can boot the installation (I tried both 7 and 10) but I cannot use my mouse or keyboard. Basically, the Windows installation media can't detect keyboard and mouse (these worked fine in SETUP).
I tried both, USB 2 and 3 ports.
What could be the problem??

ASUS TUF B450-PRO GAMING
AMD RYZEN 5 2600
MSI Radeon RX 580 ARMOR 8G OC
HyperX Fury Black 16GB

 

[me 1]

Do they work in safe mode?
If so,
Can you uninstall them from device manager and restart?

 

[TheReasonableMan]

If the Windows installation media cannot recognize a keyboard you can't install the system. I am stuck at "select language", so I don't have any system installed.

 

[Mtop]

Have you tried different USB ports, make sure you use a 2.0 port(looks like you have 6 to try)

TUF B450-PRO GAMING｜Motherboards｜ASUS Global

TUF Gaming series distills essential elements of the latest AMD and Intel® platforms, and combines them with game-ready features and proven durability. Engineered with military-grade components, an upgraded power solution and a comprehensive set of cooling options, this motherboard delivers...

www.asus.com

 

[TheReasonableMan]

As I already mentioned above, I used both USB 2.0 and 3.0
I tried all of them

 

[me 1]

Have you tried removing them exactlly at the language screen and put them back in? Sorry, i know it sounds silly, but i have to ask.
If not,
There are some options in the bios you can try to change, starting with usb legacy , but read here for more info:
https://superuser.com/questions/851143/windows-installation-media-cant-detect-keyboard-and-mouse
And if you have trouble going back in the bios with the keyboard after disableing legacy support, you can just reset your cmos battery.

Or last, you can try adding usb drivers to the install media.

 

[Vic 40]

Can also try and recreate windows install usb.

 

[TheReasonableMan]

Have you tried removing them exactlly at the language screen and put them back in? Sorry, i know it sounds silly, but i have to ask.
If not,
There are some options in the bios you can try to change, starting with usb legacy , but read here for more info:
https://superuser.com/questions/851143/windows-installation-media-cant-detect-keyboard-and-mouse
And if you have trouble going back in the bios with the keyboard after disableing legacy support, you can just reset your cmos battery.

Or last, you can try adding usb drivers to the install media.

Already tried that
I recreated the ISO multiple times.

 

[TheReasonableMan]

I've just tried including UBS 3.0 drivers for my motherboard into the Windows 7 ISO file before trying to install it. Works fine.

 

[me 1]

I'm glad it worked!